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Senior Executive

Ketto Online Ventures Pvt Ltd · Mumbai, India

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Job Title: Senior Operations Executive Department: Operations / Supply Chain Work Timing: Shift-based, between 8:00 AM to 11:00 PM Reporting To: Senior Program Manager – Operations Role Summary: We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks. Key Responsibilities:

  • Fresh Order Fulfilment
  • Coordinate with vendors for fresh medicine orders.
  • Track medicine availability, dispatch status, and delivery timelines.
  • Ensure customer promise timelines are monitored and followed.
  • Renewal & Retention Support
  • Follow up for refill reminders and pending renewals.
  • Coordinate payment follow-ups with customers/internal teams.
  • Ensure renewals are closed on time.
  • Welcome Kit & Inventory Coordination
  • Track welcome kit inventory.
  • Coordinate dispatch of welcome kits after enrollment.
  • Maintain kit dispatch records and stock updates.
  • Payment & Vendor Coordination
  • Track customer payments and vendor payment requirements.
  • Follow up for UTR/payment confirmation wherever needed.
  • Support timely vendor payment closure.
  • Escalation Handling
  • Track delayed deliveries and open customer escalations.
  • Coordinate with vendors, delivery partners, and internal teams for resolution.
  • Update stakeholders on delay reasons and closure timelines.
  • MIS & Tracking
  • Maintain daily trackers and dashboards.
  • Ensure data hygiene and timely updates.
  • Share daily status of open, closed, delayed, and escalated cases. Required Skills:
  • Good communication and follow-up skills.
  • Basic Excel / Google Sheet knowledge.
  • Ability to coordinate with vendors and internal teams.
  • Strong ownership of open tasks.
  • Comfortable working in shift-based operations.
  • Ability to manage escalations calmly and professionally. Preferred Experience:
  • 1–3 years of experience in operations, fulfilment, customer support, logistics, vendor coordination, or healthcare operations.
  • Experience in medicine delivery, e-commerce, supply chain, or customer operations will be preferred.