Library Associate - Multiple Openings

About This Position Job Description: Library Associate Purpose: Under limited supervision, this position performs functions for the daily operations of the public library, including providing information and referral services, technology assistance, public programming, and outreach engagement. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Greets and welcomes customers.
• Provides direct and indirect customer service to staff and public including staffing public service desks, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, creating displays, and other duties as needed.
• Creates and implements programs, including outreach engagement, based on community needs and City and department strategic priorities.
• Responds to customer inquiries and requests for information in-person, by phone, or online; and refers complex inquiries and requests to professional librarians, facilities, and technical staff when needed.
• Research and compiles information and resources.
• Provides administrative support including scheduling and coordinating meetings and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling tasks.
• Maintains and manages data, records and reports; and prepares memos, letters, and other documents.
• Provides guidance to other Library Associates on an as needed basis. Responsibilities
• Supervisor and/or Leadership Exercised:
• None Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of money handling and accounting practices.
• Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Skill in customer service principles.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Skill in using computers and related software, including Microsoft Office products.
• Ability to assist library patrons and other staff.
• Ability to provide high-level customer service.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to use library automation and the internet.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to work with people of diverse backgrounds. Minimum Qualifications:
• Graduation with an Associate degree from an accredited college or university, plus one (1) year of experience in a related field.
• Experience may substitute for the education up to the maximum of two (2) years. Physical Requirements:
• Must be able to stoop, bend, walk, and reach to heights of six (6) feet.
• Must be able to pull or lift up to fifty (50) pounds.
• Must be able to push loaded book truck weighing up to three hundred (300) pounds.
• Must have manual dexterity to operate computer keyboard. Preferred Qualifications:
• Experience providing quality customer service, especially in a library, bookstore, or similar public-facing environment.
• Proven ability to carry out detailed and repetitive tasks while remaining focused and meeting established timelines.
• Ability to manage and switch work tasks to meet customer and department needs.
• Experience working with diverse populations and customers of all ages.
• Ability to travel to more than one work location. Notes to Candidate: The Library Associates are responsible for shelving and re-shelving large amounts of library materials. Assisting customers with directional questions and performs routine clerical administrative tasks. Additional tasks include:
• Sorts and shelves library materials using alphanumeric codes.
• Arranges returned materials on book trucks to re-shelve.
• Empties interior and exterior book drops.
• Supports the circulation desk staff as needed by answering telephones and retrieving materials from shelf areas.
• Provides directional assistance to customers; assists them in finding items in the collection; refers reference and non-directional questions to appropriate staff.
• Assists customers with use of computers, printer, copier, and online library catalog.
• Performs basic maintenance on library equipment; refills paper in copiers, self-check stations, and printers.
• Performs basic housekeeping to include picking up misplaced library materials to maintain an organized and safe environment.
• Performs daily opening and closing procedures, enforcing safety and security measures.
• Assists customers with personal devices and use of library applications. Work Location(s):
• Milwood Branch Library, 12500 Amherst Dr., 78727
• St. John Branch (Multipurpose Center) Library, 7500 Blessing Ave., 78752
• Menchaca Road Branch Library, 5500 Menchaca Road, 78745 Salary Range: $22.15 - $24.37 Hours and Schedule : Visit Austin Public Library for library hours per location. Although a work location is listed regarding this job posting, the location is subject to change and/or other locations may be added. If you are interested in this job, we encourage you to apply, regardless of the location, because other positions may be filled from this job posting/applicant pool as they become vacant. Milwood Branch Library
• Full-time (1) 40 hours weekly and (1) 30 hours weekly
• Library Associate schedules typically include at least one closing shift per week and weekend shifts.
• Hours and work schedules are subject to change depending on the business needs of each location.
• Schedules may vary to include evenings, weekends, holidays, and extended shifts. St. John Branch Library
• Full Time (1) 40 hours weekly
• Library Associate schedules typically include at least one closing shift per week and weekend shifts.
• Hours and work schedules are subject to change depending on the business needs of each location.
• Schedules may vary to include evenings, weekends, holidays, and extended shifts. Menchaca Road
• Full Time (1) 30 hours weekly
• Library Associate schedules typically include at least one closing shift per week and weekend shifts.
• Hours and work schedules are subject to change depending on the business needs of each location.
• Schedules may vary to include evenings, weekends, holidays, and extended shifts. To view the City of Austin recruitment video, please click here. Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information. Application Information:
• A detailed and complete City of Austin employment application is REQUIRED and allows us to better evaluate your qualifications.
• Please be sure to provide a COMPLETE and detailed employment history, including all previous employment that you wish to be considered as part of your qualifications. This information will be used to determine base salary if you are selected for this job and position.
• For each of your previous jobs held, please describe your specific experience as it relates to the minimum and preferred qualifications for this Library Associate job.
• Incomplete employment applications will not be considered. NOTE: A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication