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Assistant Manager - Inbound Customer Support Operations
Hexaware Technologies · Navi Mumbai, Maharashtra, India
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Role: An Assistant Manager leads, manages, and optimizes daily operations to ensure high productivity and the achievement of client KPIs. The individual is responsible for bridging the gap between client expectations and agent performance by driving process improvements and effectively managing staff performance. Key responsibilities include workforce scheduling, capacity planning, team leadership, and quality compliance. The role involves managing the operations of the Europe Premium Segment V…