Associate Last Mile Operations

Key Responsibilities: ● Plan and coordinate with the picking team to ensure SKU-level inventory readiness aligned with the dispatch plan and vehicle allocation ● Execute vehicle-wise loading as per dispatch manifest, ensuring 100% accuracy in SKU count, batching, and route mapping ● Ensure strict adherence to loading SOPs, handling guidelines, and stacking norms to minimize transit damages ● Validate physical inventory against system-generated dispatch plans (WMS/TMS) before vehicle closure ● Monitor loading operations in real-time and ensure optimal dock utilization and turnaround time (TAT) ● Identify bottlenecks in loading workflows and drive root cause analysis (RCA) for dispatch errors and damages ● Implement process improvements to enhance loading efficiency, reduce cycle time, and improve productivity metrics ● Maintain dispatch logs, exception reports, and daily performance trackers (accuracy %, damage %, TAT) ● Collaborate with Last Mile CRM and operations teams to align dispatch quality with customer experience metrics (OTIF, NPS impact) ● Team handling and Executive LMO Requirements: ● 3–5 years of experience in logistics, supply chain, or warehouse/dispatch operations (freshers with strong aptitude can apply) ● Understanding of warehouse operations, dispatch planning, and inventory handling practices ● Familiarity with WMS/TMS systems and basic data tracking (Excel or similar tools) is preferred ● Strong analytical and problem-solving skills with ability to perform RCA and implement corrective actions ● High attention to detail with a focus on execution accuracy and process compliance ● Ability to work in a high-paced, high-volume operational environment with multiple stakeholders Shift Requirement: ● Flexibility to work in rotational shifts, including night shifts, depending on city and operational requirements