Technical Account Manager with German

Technical Account Manager with German This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The primary role of the Technical Account Manager (TAM) is to deliver proactive services and to provide technical advocacy to HPE Complete Care and GreenLake customers. The TAM will work closely with customers to develop long lasting relationships and customers for life. TAMs are a valued technical resource to customers, peers, and all members of the Hewlett Packard Enterprise (HPE) Account Team. TAMs are typically experts in one (or more) of the defined HPE technologies (compute, storage or networking). The TAM partners with aligned Complete Care Customers, gaining an in-depth understanding of the customer environments from both a technical and operational perspective. TAMs should have an in-depth knowledge of the end-to-end support process and be capable of correcting problems when they occur. In the event of a customer satisfaction issue, the TAM will partner, as needed, with appropriate HPE resources to ensure the issue is resolved. This is an exciting opportunity to play a key role in the evolution of HPE Complete Care and Technical Advisory Services. As a Technical Account Manager, you will go beyond traditional service delivery and help shape how proactive support is delivered to some of HPE's most strategic enterprise customers. How you´ll make your mark:

• Act as a trusted technical advisor to customer.
• Support business-critical customer environments across a broad portfolio of HPE technologies.
• Lead and participate in technical discussions
• Drive technical transformation initiatives and contribute to the evolution of proactive service delivery practices.
• Collaborate with subject matter experts, engineering teams and support organizations across HPE.
• Bring best practices and innovative approaches that enhance customer value.
• Work with a high degree of autonomy while making a meaningful impact on customer success.
• Lead Proactive Technical Delivery
• The TAM will lead the delivery of a predefined set of proactive deliverables, including Firmware and Software gap analysis, collaborating closely with the aligned account team and utilizing the RSS (back-office) where applicable. In addition, the TAM is expected to identify opportunities for service improvement, knowledge sharing, and proactive risk mitigation across customer environments.
• Support Activity Reviews
• Drive a detailed review of all the HPE remote support related activities and translate operational insights into actionable recommendations that improve stability, security, and business outcomes.
• Operational Profile Management
• Collaborate with the ASM to create an operational profile of the aligned customer’s technical environment. Utilize deep technical expertise to identify trends, risks, and opportunities within complex customer environments and provide strategic guidance to customer stakeholders.
• Onsite Visits (optional)
• Build strong customer relationships, gain visibility into business priorities, and identify opportunities to expand customer value through proactive advisory engagement. About you:
• Bachelor degree, preferably in technical studies
• 3+ years’ experience in technical or customer facing support role
• Fluent in written and verbal German and in English
• Strong analytical, troubleshooting and problem-solving skills
• Strong time management and organizational skills
• Collaborative team player
• Customer-driven mindset
• Strong presentation, facilitation and technical advisory skills
• Ability to explain complex technical topics clearly
• Ability to work independently and exercise sound judgment in complex situations
• Passion for continuous learning and knowledge sharing
• HPE Product Strong knowledge and experience in at least one of the technology domains (Storage, Compute, HPC, Networking)
• MS Office literacy
• AI tools knowledge is a plus Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #bulgaria Job: Services Job Level: Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own