Management and Program Analyst

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Office of Finance, Investment Analysis Division, Strategic Business Transformation Branch, located in Washington, DC. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above. Duties The incumbent serves as a Management & Program Analyst located in the Department of Homeland Security (DHS), Customs and Border Protection (CBP), Office of the Commissioner (OC), Office of Finance (OF). Serves as an analyst or advisor to executive management on a major mission or administrative program requiring application of a wide range of qualitative system and management support principles, processes, and systems. Those can include, but are not limited to budget methodology and control, statistical research and performance measurement, information systems, management techniques and theories, organizational structure, planning and control systems, and public and congressional liaison, policy and other programs, impacting the total office. This position starts at a salary of $121,785.00 (GS-13, Step 1) to $187,093.00 (GS-14, Step 10) with promotion potential to $187,093 (GS-14 Step 10). Major Duties include: Planning, conducting and/or participating in special studies or task forces, while providing expert assistance to headquarters and field offices. Working closely with stakeholders to define the end-state vision for collection platform modernization. Collecting and analyzing feedback from customers, stakeholders and other teams to shape requirements, features, user stories. Prioritizing and managing product backlog to ensure delivery within schedule and cost. Overseeing the development and implementation of testing and training plans to ensure product success and stakeholder adoption. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Qualifications Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Applying qualitative and quantitative methods to assess administrative or mission-support processes, including reviewing workload data, performance measures, timelines, error rates, resource usage, or compliance results to identify trends, gaps, and improvement opportunities. Analyzing business processes, program procedures, or management controls and recommended specific process improvements to reduce delays, improve accuracy, strengthen compliance, or increase efficiency within an office or program area. Preparing written analyses, dashboards, briefing materials, or reports that presented data-driven findings, process risks, recommended corrective actions, and expected operational impacts for review by supervisors or program managers. Participating in stakeholder meetings, working groups, or project discussions to gather requirements, communicate office needs, document action items, and coordinate follow-up activities related to program operations, resource planning, or process improvements. You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading complex qualitative and quantitative evaluations of major administrative or mission-support programs by analyzing performance data, workload trends, resource utilization, budget impacts, compliance results, and operational risks to develop authoritative recommendations for senior management. Directing process improvement initiatives that redesigned cross-functional business processes, improved management controls, reduced operational inefficiencies, strengthened data quality, or enhanced program performance across an office, directorate, or agency component. Developing and implementing new or revised policies, procedures, controls, or operating guidance based on analysis of process gaps, legislative or policy changes, resource constraints, program risks, or senior leadership priorities. Producing executive-level decision materials, impact assessments, briefings, or recommendations that quantified operational, resource, schedule, budgetary, or workforce effects of proposed process changes or management initiatives. Representing an office, directorate, or agency component in high-level stakeholder meetings, working groups, or interoffice initiatives by presenting organizational requirements, negotiating priorities or timelines, resolving complex issues, and securing agreement on actions affecting program operations or resources. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/29/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or memb