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Shift Manager - ITIL
Talentgigs · Navi Mumbai, Maharashtra, India
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Profile : Shift Manager Roles & Responsibility : Team Management: Supervise and manage the team on the floor, ensuring adherence to schedules, handling escalations, and fostering a collaborative and productive work environment. Ticket Resolution Oversight: Monitor and oversee the ticket resolution process, ensuring timely and efficient handling of incidents, requests, and problems in alignment with established service level agreements (SLAs Information Reporting to Management: Provide regular u…