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Service Advisor (MBS)
Competition Auto Group · St. James, NY
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Description Service Advisor At Mercedes-Benz of Smithtown , we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group , we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We’re currently seeking a Service Advisor —an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we’d love to hear from you.
Our Commitment to
YOU:
- Competitive Pay Plan
- Medical and Dental
- 401(k) Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
How You’ll
CONTRIBUTE:
- Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Reports directly to the Service Manager and assists in strategy and reporting.
- Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression.
- Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction.
- Schedule service appointments and create return appointments after service visits.
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
- Perform complete and thorough walk-around vehicle inspections.
- Thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs.
- Upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
- Utilize tools provided to ensure top performance.
- Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
- Reports to Service Manager. Requirements
Who We Are Looking
FOR:
- High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience. •
Top Performer
- Thorough understanding and ability to engage in consultative selling techniques.
- Service Advisor experience is required. A strong consultative sales background would be considered.
- Self-motivated, able to work on their own and with others.
- Fantastic communication skills with your customers in person or via email, text, and phone.
- Clean driving record.
- Willing to submit to a pre-employment background check.