IT Support Engineer - Level II

Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow. Our systems are used in over 3,000 clinics worldwide, including in 29 of the top 30 Best Hospitals for Cancer (source: US News and World Report 2026 rankings). The company is recognized as one of Britain’s fastest-growing private tech companies, as featured in the 2025 Sunday Times 100 Tech list. Vision RT is also a recipient of the 2026 King’s Award for Enterprise, our fifth in 10 years. It is the UK’s most prestigious accolade for business excellence. Company video With around 400+ employees globally and offices in the UK, Poland, and the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup. Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organization in which to work. About the Role This role provides a strong on-site IT presence at the Colorado Training Centre and is responsible for the day-to-day support, maintenance, and reliability of local and remote IT systems. This includes end-user devices, network connectivity, training environments, and AV systems. The successful candidate will ensure the training facility remains fully operational, support training activities, and act as the primary IT contact for US-based stakeholders. They will also contribute to wider global IT support coverage where time zone alignment allows. Key Responsibilities Provide end-user IT support across the business globally, with a primary focus on the US user base. Procure employee and site hardware, maintaining accurate asset records within the service management system. Maintain and support on-site hardware, including training systems, and provide remote hands support for other IT teams where required . Ensure the ongoing reliability and operational readiness of the Colorado Training Centre. Support the onboarding of new starters, including device preparation, configuration, and handover. Manage the recovery and decommissioning of employee devices. Act as the primary on-site IT contact for training centre users and stakeholders. Contribute to continuous improvement initiatives across end-user technology and support services. Essential Skills & Experience Strong knowledge and administration of Windows 11. Experience supporting and administering Microsoft 365 including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, licensing and mailbox management. Knowledge of Identity & Access Management including Active Directory, Microsoft Entra ID (Azure AD), Group Policy, and user lifecycle management. Experience with Endpoint Management including Microsoft Intune, Windows Autopilot, device configuration and compliance policies. Strong hardware troubleshooting skills across laptops, desktops, peripherals, and mobile devices. Familiarity with endpoint security technologies, patch management, and vulnerability remediation. Ability to diagnose and resolve complex technical issues independently. Strong analytical and problem-solving skills. Proven experience taking end-to-end ownership of incidents through to resolution. Desirable Skills & Experience Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, Wi ‑ Fi troubleshooting, and basic firewall and switching concepts. ITIL Foundation certification. Experience working within ISO 27001 accredited environments.