Technical Support Specialist

Title: Technical Support Specialist Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Information Technology Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America) Summary: About the Role Are you the person friends, family, or coworkers turn to when technology isn't working? Do you enjoy solving problems, helping others, and making a real impact through technology? Roswell Park Comprehensive Cancer Center is seeking a Technical Support Specialist to provide hands-on technology support across our campus. In this role, you'll help ensure that the computers, devices, applications, and technology systems used by our employees, clinicians, and researchers are operating smoothly and efficiently. From troubleshooting complex technical issues to implementing new technologies and supporting critical clinical environments, you'll play an important role in helping our teams deliver exceptional patient care, groundbreaking research, and everyday operational excellence. The starting annual salary for this position is $74,770 and this can include a full comprehensive benefits package. What You'll Do: As a Technical Support Specialist, you will: Provide technical support for desktops, laptops, mobile devices, software applications, and peripheral equipment across the organization. Install, configure, troubleshoot, and maintain Windows, macOS, and iOS devices. Support printers, scanners, barcode scanners, webcams, headsets, and other technology tools used throughout the campus. Diagnose and resolve hardware, software, operating system, and application issues. Respond to service requests and incidents while providing exceptional customer service and clear communication. Coordinate technology installations, upgrades, and deployments to minimize disruption for end users. Support technology projects from planning through implementation. Work directly with employees to provide one-on-one technical assistance and training. Document issues, solutions, and project updates through established IT service management processes. Collaborate with networking, cybersecurity, telecommunications, infrastructure, and application support teams to resolve complex technical challenges. Assist with testing and evaluating new hardware, software, and technology solutions. Identify opportunities to improve technology performance and recommend equipment upgrades when appropriate. Serve as a hands-on technology resource during implementations, transitions, and system rollouts. Participate in an on-call rotation to help ensure critical technology support is available when needed. What You'll Bring: We're looking for a customer-focused technology professional who enjoys troubleshooting, learning new systems, and helping others succeed. Successful candidates will have: Experience supporting desktop, laptop, and mobile device environments. Strong knowledge of Windows, macOS, and mobile operating systems. Experience troubleshooting hardware, software, and peripheral devices. Excellent problem-solving and critical-thinking skills. Strong customer service and communication abilities. The ability to explain technical concepts to users with varying levels of technical knowledge. Experience managing multiple priorities in a fast-paced environment. A team-oriented mindset and willingness to collaborate across technical disciplines. You'll be especially successful in this role if you: Enjoy helping people and providing outstanding support. Stay calm and resourceful when solving complex technical issues. Take ownership of problems and follow them through to resolution. Are curious about emerging technologies and eager to continue learning. Thrive in environments where no two days are exactly the same. Why You'll Love Working Here: At Roswell Park, technology is essential to supporting our mission of eliminating cancer's grip on humanity through patient care, research, prevention, and education. When you join our team, you'll enjoy: Meaningful work that directly supports clinicians, researchers, and patients. Exposure to a wide range of technologies in a complex healthcare and research environment. Opportunities to work on impactful technology projects and initiatives. Collaboration with skilled professionals across multiple IT disciplines. Ongoing learning, professional development, and career growth opportunities. A supportive culture that values innovation, teamwork, and continuous improvement. The opportunity to contribute to an organization that is making a difference in the fight against cancer. Make Technology Matter: As a Technical Support Specialist, you'll do more than solve technical problems. You'll help ensure that the technology behind patient care, scientific discovery, and daily operations is reliable, secure, and ready when needed. If you're passionate about technology and helping others succeed, we encourage you to apply and join the Roswell Park team. Qualifications: Required Education and Experience 1. Bachelor’s degree in Computer Science, Management/Computer Information Systems, Cybersecurity, or a related field and the equivalent of one (1) year of full-time experience in Desktop/Systems support; or 2. Associate’s degree in Computer Science, Management/Computer Information Systems, Cybersecurity, or a related field and the equivalent of three (3) years of full-time experience in Desktop/Systems support; or 3. High School diploma or High School Equivalency diploma and the equivalent of five (5) years of full-time experience in Desktop/Systems support. NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards. Equal Employment Opportunity Statement Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law. Reasonable Accommodation Request RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Our Core Values RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect. Historical Compensation Information Statement Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected] .