Pretreat Specialist

Job Description: Essential Duties and Responsibilities This position will serve as the main contact and face of the company for our customers. You will provide outstanding customer service in a timely , upbeat, and friendly manner. For many people, you are their first experience with our company , so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping customer s with their needs. After each interaction, we want to make the customer feel valued and appreciated.

• Answer billing questions, schedule services, address concerns
• Assist technicians with customer accounts
• Make outbound calls regarding billing and setting up appointments
• Monitor emails and respond to customers via email in a timely fashion
• Deescalate calls or direct them to the proper department for assistance
• Communicate closely with the field team, managers, sales team, and other departments
• Educate customers on service plans, minor pest knowledge, and general information
• Assist your teammates and managers whenever needed
• Practice honesty, integrity, and passion every day
• Assist customers with a friendly, upbeat, and helpful attitude each time
• Resolve customer call s or email s in a timely and accurate fashion
• Communicate and share information in a professional and kind manner among other teammates while following the manager’s instructions
• Take the initiative to problem solve, research, investigate, and come up with solutions for customers’ concerns
• Utilize and become familiar with technology new and old . Use Microsoft Teams, Outlook, Front, routing software , and other programs that are crucial to our Customer Care Center
• Other tasks as assigned ​ ​ Qualifications and Education Requirements ​
• One or more years of administrative/office experience
• Strong verbal and written communication skills R equired Skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi-task and thrive in a fast-paced environment
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
• High School Diploma or equivalent ​ ​ Preferred Skills ​
• One year call center experience Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer Supervisory Responsibilities
• N/A