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CISNGE - ITOM Event Management Engineer

Infosys · Hyderabad, India

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Responsibilities Key Responsibilities

  • Implementation and optimization of ServiceNow Event Management, including Event Rules, Alert Rules, Impact Mapping, and CMDB integrations.
  • Design and maintain integrations with event sources (e.g., Dynatrace, Microsoft SCOM, etc.) using MID Servers, APIs, and connectors.
  • Develop and refine alert correlation logic and actionable notifications to support IT operations.
  • Collaborate with Incident, Problem, and Change Management teams to ensure seamless process alignment.
  • Establish monitoring dashboards, KPIs, and reporting for event and alert management.
  • Drive the adoption of Service Operations Workspace and enhance user experience.
  • Support automation of event response using ServiceNow Orchestration and playbooks.
  • Provide SME-level support, troubleshooting, and continuous improvement of the Event Management capability.
  • Ensure alignment with ITOM, AIOps, and CMDB strategies for holistic IT visibility.
  • Maintain documentation, including architecture diagrams, knowledge articles, and SOPs.
  • Strong knowledge of integrating monitoring tools (e.g., Dynatrace, SCOM) with ServiceNow.
  • Solid understanding of CMDB data model and Service Mapping concepts.
  • Experience with MID Server configuration and troubleshooting.
  • Proficiency in ServiceNow components: Event Rules, Alert Rules, Impact Mapping, Service Operations Workspace.
  • Familiarity with ITIL processes (Incident, Problem, Change, CMDB).
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • ServiceNow Certified Implementation Specialist (CIS)
  • Event Management.
  • Experience with AIOps, Predictive Intelligence, and automated remediation workflows.
  • Knowledge of automation and orchestration tools (e.g., Flow Designer, IntegrationHub, PowerShell scripts).
  • Experience in large-scale enterprise environments with complex IT ecosystems. Technical requirements Required Skill: Servicenow ITOM Additional responsibilities Location : Hyderabad STP (Gachibowli) Education Master Of Comp. Applications,Master Of Engineering,MTech,Master of Business Administration,Bachelor of Engineering,Bachelor Of Technology
Apply: CISNGE - ITOM Event Management Engineer at Infosys