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Customer Service Agent (Permanent | Part-Time | Voice)
Newstel · Quezon City, Manila, Remote
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📍 Remote – Open to candidates in the Philippines ⏱️ Full-Time | Permanent 💼 Opportunities vary depending on client needs 💻 Use Your Own Device 📅 About the Role We’re looking for customer-focused and empathetic individuals to join our Fitness Equipment Account as Customer Service Agents (Voice) . In this role, you’ll assist customers via calls with orders, deliveries, product inquiries, and other concerns, providing a personalised and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly, communicate effectively, and are committed to a customer service role. 💬 What You’ll Do
- Handle customer inquiries through phone professionally and efficiently.
- Assist customers with orders, delivery updates, cancellations, modifications, and general product inquiries.
- Resolve customer concerns with empathy while maintaining a positive customer experience.
- Personalise responses to each customer's situation rather than relying solely on scripted replies.
- Accurately document customer interactions and follow account procedures.
- Meet quality, productivity, and customer satisfaction expectations.
- Adapt quickly to changes in workload and business needs. 🎯 What You Bring
- Available to work 20–24 hours per week with a fixed schedule, including weekends and holidays if needed
- Excellent verbal and written English communication skills
- Quick learner with the ability to absorb new processes and product knowledge rapidly
- Strong empathy and active listening skills
- Able to personalise customer interactions naturally and build rapport
- Customer service or BPO experience is an advantage, but not required
- Customer-first mindset
- Strong problem-solving skills
- Adaptability in a fast-paced seasonal environment
- Attention to detail
- Positive attitude and reliability
- Ability to remain calm under pressure during peak seasons 🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.