Sr. Collections Specialist – US Process (B2B Voice)

Sr. Collections Specialist – US Process (B2B Voice)

• Location: BKC, Mumbai (On-site)
• Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
• CTC: ₹6 – ₹8.5 LPA + Uncapped Performance Incentives IMPORTANT –

Please Read Before Applying

• This is NOT a traditional collections or recovery role.
• This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
• If you are looking only for pure recovery, inbound collections, or non-sales roles , this position will not be a fit. Role Overview
• As a Sr. Collections Specialist – US Process (B2B Voice) , you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities .
• You will engage directly with US business owners, Directors, VPs, and CXOs , understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
• This is a consultative US Inside Sales role , not consumer calling, customer support, or transactional collections. Key Responsibilities
• Outbound calling to US business decision-makers (approx. 250–300 calls/day)
• Conduct structured discovery conversations to understand business needs
• Pitch value propositions and qualify high-quality sales opportunities
• Drive sales meetings, follow-ups, and conversions
• Handle objections confidently and professionally
• Share solution decks / proposals and respond to product or service queries
• Maintain strong CRM hygiene — call notes, follow-ups, pipeline, and forecasting
• Achieve weekly and monthly KPIs related to meetings, conversions, and revenue MUST-HAVE Candidate Profile (Non-Negotiable)
• 3–6 years of experience in US / International Collections (Night Shift mandatory)
• Experience handling B2B or high-value international accounts
• Excellent spoken English (neutral or American accent preferred)
• Strong confidence speaking with US senior stakeholders
• Proven ability to work under revenue-linked targets
• Strong objection handling, negotiation, and follow-up discipline
• Willingness to work Mon–Fri US night shift from BKC (on-site)
• Candidates with only domestic or non-US process experience will not be considered. Preferred Background (Advantage, Not Mandatory)
• International Collections with settlement or retention exposure
• US B2B Inside Sales / Appointment Setting experience
• SaaS / Tech / Consulting voice process exposure
• Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
• Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles. Why This Role Is a Career Upgrade
• Clear transition from collections to revenue generation
• Exposure to real US B2B sales conversations
• Strong fixed pay with uncapped incentives
• Premium corporate office in BKC
• Night shift allowance and health benefits Fast-track growth path: Sr. Collections Specialist → Inside Sales Executive → Sr. Inside Sales → Team Lead → US Sales Manager This is a long-term career role , not a lateral BPO move. Education Any Graduate Work Mode On-site only
• BKC, Mumbai