Revenue Operations Supervisor I

The work we do matters! Hiring Agency: Revenue

• Agency 16 Location: Lincoln, NE Hiring Rate: $22.841 Job Posting: JR2026-00029511 Revenue Operations Supervisor I (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 10-13-2026 Job Description: **The Department does NOT sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas for this position.** This position is a 100% "working in office" position. Under supervisory direction, manages an assigned unit in the Operations Section of the Nebraska Department of Revenue. Assist with supervision over a number of assigned staff engaged in tax processing. This position is responsible for the day-to-day supervision of the Initial Operations Section of Revenue. This section is responsible for processing all incoming tax documents for the Department. Qualified candidates should possess the following traits: a strong work ethic, dedication to the development of a high quality work product, a high level of accountability for processing success, and fostering an atmosphere of teamwork, collaboration, and innovation. Job Duties include: 1. Plans, assigns and directs the work activities of assigned staff to attain work goals and ensure consistent application of administrative and program policies, procedures, and standards. 2. Prepares files and reports for operations supervisors and staff to determine the appropriateness of decisions and actions taken by workers. 3. Confers with Revenue Operations Supervisor Il to develop and/or update policies, procedures and standards. 4. Confers with other supervisors to identify the type and impact of work problems, and to formulate possible solutions to section problems. 5. Helps develop and implement short-range plans for processing programs and other internal procedure guidelines to ensure correct administration, completion, and recording of tax returns within the section. 6. Completes special projects as assigned by the Revenue Operations Supervisor ll. 7. Assists in developing and evaluating work performance standards and their application. Requires coaching, goal setting, quarterly evaluations and other performance management tasks. 8. Makes decisions regarding daily work schedules and helps establishes section priorities. 9. Compares work performance of assigned staff with established standards to determine the quality and quantity of the employee's work. Identifies employee-training needs. Requirements/ Qualifications: Minimum Qualifications: Associate's Degree in accounting, finance, management, business administration, or public administration and one year of experience in processing tax forms or processing other accounting, financial or management documents, OR work experience comparable to that listed above may be substituted for the education requirement on a year for year basis. Preferred: Knowledge of Department of Revenue tax filing systems; expert-Level knowledge of spreadsheets and Excel. Knowledge Skills and Abilities Knowledge of: agency policies, procedures and programs related to the scope of tax processing; the purpose and functions of various tax programs within the Department of Revenue: the techniques of accounting, computers and information retrieval devices; the principles and practices of supervision; organizational policies, procedures and programs related to the processing of forms, and records; current document processing equipment and software. Skills in: coaching employees regarding performance and behavior, prioritizing and assigning work to others, analyzing data to plan work flow and improve efficiency of the area. Ability to; respond in person, by telephone, email and correspondence to upper level management and taxpayers; operate a computer utilizing numerous screens and commands; develop policy/ evaluation methods and techniques; instruct tax-processing staff on policies and procedures; make decisions pertinent to the development implementation, application and interpretation of policies, procedures, and standards. If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub
• Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.