Talent Development Partner & Performance Coach (15 Month Contract)

About KOHO We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates

• just financial products designed to help our users spend smart, save more, and build real wealth. We’re a performance organization with a strong heart: we care deeply about outcomes, and everything ties back to our mission
• to financially empower a generation of Canadians. At KOHO, we’re not your average 9-5. We believe real impact comes from people who are trusted, empowered, and supported to do their best work
• without sacrificing their lives to do it. We prioritize work-life integration, not just work-life balance. That means asynchronous collaboration, flexible hours, and a remote-first setup built around autonomy and high trust. KOHO is entering its next chapter
• leaner, smarter, more AI-integrated. We’re building for impact, not bureaucracy. If you thrive in environments that value clarity, ownership, and bold thinking, you’ll fit right in. About the Role KOHO is at an exciting time building an AI-native bank, and that takes a specific kind of team. We're evolving our People & Culture function to focus on People Enablement — built around performance, clarity and removing friction, with one goal: create the conditions for people to do the best work of their careers. Talent Development is the capability layer of that model. We hold an uncompromising talent bar, and our work is building the conditions underneath it. We provide people with the context they need to perform from day one, develop our leaders to have the hard conversations, and provide support to help our employees get through obstacles blocking their performance. We do that two ways: dedicated in-house coaching available to every employee, and a portfolio of programs across leadership development, onboarding and enablement. It's why KOHO was named one of the 2026 Best Workplaces™ for Professional Development by Great Place To Work®. We're looking for a highly motivated Talent Development Partner & Performance Coach to wear both hats. If you thrive in a fast-paced, entrepreneurial environment of rapid growth, want real ownership of programs, and are excited to help drive a high performance culture, then we want to hear from you. What You'll Do You'll wear two hats: Performance Coaching and Talent Development . Performance Coaching. You'll carry your own roster of coaching clients, and help us evolve the practice as we grow it.
• Provide 1:1 coaching over video conference and maintain a client roster of 10–20 employees at a time across a range of departments and levels of seniority — from the Management team to entry level engineers and user success agents.
• Coach on a range of topics, including leadership skills, career pathing, giving and receiving feedback, self-awareness, energy management, interpersonal challenges, and the mindsets and behaviours getting in the way of someone's performance.
• Co-create goals and a plan for each client, recommending resources and coaching frequency based on their needs, and track progress against those goals.
• Run triad coaching engagements between coach, manager and coachee together when requested, to align on performance and development plans.
• Deliver team coaching workshops as required, for standing teams working on team health and for project and cross-functional teams working on live delivery. Talent Development. Design, deliver and measure the programs that scale our impact across the company.
• Support delivery and evolution of Leadership Labs: Foundations (people managers) and Leadership Labs: Advanced (Directors and Senior Directors) — facilitating live sessions, building async content, running peer groups, and owning modules end to end.
• Support Onboarding , so new hires arrive with the context to perform early.
• Build ad hoc learning programs and materials for teams as needs surface across the business.
• Use adult learning principles to assess needs, then design, deliver and measure learning experiences end to end — on topics like performance conversations, feedback, change management, career development and AI enablement. Across both hats
• Use AI in your own work — content design, research, synthesis and analysis — and help build AI fluency across KOHO, so people are using the tools in real work rather than attending sessions about them.
• Measure what changed, not who attended. Build measurement into programs from the start and report honestly on impact.
• Bring the trends you see across the business back to your manager, with recommendations on what we should build next. Who You Are
• You've completed an ICF-recognized coach training program, and you're working towards an Associate Certified Coach (ACC) designation at a minimum.
• You've coached a diverse range of clients with different motivations, thinking styles, professional challenges and cultural backgrounds, and you hold high ethical standards — including always maintaining coach-client confidentiality.
• You build high-trust relationships fast, and you're direct. This is a culture of extreme honesty and no performance surprises, and candour is what makes the work possible.
• You've built and delivered leadership development programs, and you can create custom content for a team or a large group at short notice.
• You're a strong facilitator — public speaking and holding a room of cross functional people, remote and in person.
• You work from a problem, not a brief. You've spotted a gap, scoped the work yourself and shipped it without waiting for a mandate. You're on a small team — there's not always an established playbook to inherit, and you're comfortable with that.
• You're fluent with AI tools in your own work, and you can teach others to use them.
• You're comfortable with data. You can say what you'd measure to know a program worked, and you're honest about what the numbers do and don't prove.
• You've worked with a Learning Management System (we use Sana).
• You embody our core values of warmth, dynamism, craft, user-first, anti-cynicism and anti-complacency, and centre them in your work. Nice to have:
• Experience with software development or engineering audiences
• Team or relationship coaching credentials, or a team effectiveness model like the Five Behaviours
• Experience in a regulated environment or working with SMEs on compliance content. The budgeted salary range for this role is $100,000 – $130,000 CAD / year. At KOHO, we are dedicated to providing pay transparency to all candidates. Compensation at KOHO is determined through various factors including but not limited to: comparable salary market data within Canada, technical skill assessment, a holistic view of previous work history, and internal pay equity with other KOHO team members. Description de poste en français Partenaire en développement des talents et coach de performance (contrat de 15 mois) À propos du poste KOHO vit une période stimulante : nous bâtissons une banque nativement propulsée par l'IA, et cela exige un type d'équipe bien précis. Nous faisons évoluer notre fonction Personnes et Culture vers l'habilitation des personnes — une approche centrée sur la performance, la clarté et l'élimination des frictions, avec un seul objectif : créer les conditions qui permettent aux gens de réaliser le meilleur travail de leur carrière. Le développement des talents constitue la couche de capacités de ce modèle. Nous maintenons une barre de talent sans compromis, et notre travail consiste à bâtir les conditions qui la soutiennent. Nous donnons aux gens le contexte dont ils ont besoin pour performer dès le premier jour, nous outillons nos leaders pour qu'ils mènent les conversations difficiles, et nous accompagnons nos employés afin qu'ils surmontent les obstacles qui nuisent à leur performance. Nous le faisons de deux façons : un accompagnement (coaching) interne dédié, offert à chaque employé, et un portefeuill