Assistant Manager / Barista

Description · Assist in the daily operation of the coffee shop to ensure efficient and effective service. · Support the Coffee Shop Manager in supervising, coaching, and developing staff. · Help train new employees on customer service standards, food safety procedures, and operational expectations. · Provide excellent customer service and assist in resolving customer concerns or complaints. · Assist with scheduling and staffing to ensure adequate coverage during business hours. · Monitor inventory levels and assist with ordering supplies and products as needed. · Ensure compliance with health, safety, sanitation, and company policies. · Support cash handling procedures, daily deposits, and accurate recordkeeping. · Assist in maintaining a clean, organized, and welcoming environment for customers and staff. · Help monitor employee performance and provide feedback to support growth and accountability. · Step into leadership responsibilities in the absence of the Coffee Shop Manager. · Foster a positive team culture that promotes collaboration, professionalism, and excellent customer service. Requirements · Previous customer service or food service experience required. · Prior supervisory or leadership experience preferred. · Strong communication and interpersonal skills. · Ability to work in a fast-paced environment and manage multiple priorities. · Basic computer and cash-handling skills. · Ability to lead by example and maintain a positive attitude. · Flexible schedule, including availability for mornings, evenings, weekends, and holidays as needed.