Patient Representative

Summary About the Position: Serve as a Patient Representative with the United States Army Medical Department Activities, Defense Health Agency, Directorate of Executive, Quality Management, at Brian D. Allgood Army Community Hospital (BDAACH), Camp Humphreys, Pyeongtaek, Republic of Korea. Duties

• Act independently and directly with any clinic or organization element to improve health care services and patient satisfaction.
• Keep the chain of command/supervisors informed of complaint resolution.
• Inform/consult with Clinical Support Division and Deputy Commander immediately on issues that are politically sensitive or potentially embarrassing
• Keep the chain of command/supervisors informed of complaint resolution.
• Make personal observations and judgments concerning the patient's problem and attempt to draw out complete information.
• Receive/process patient requests for assistance in a wide variety of manners.
• Responsible for the efficient and effective operation of the representative program and the quality of patient assistance rendered.
• Serve as the official point of contact between patients and the Deputy Commander. Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Family Member Preference (FMP) for Overseas Employment Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouse Preference (MSP) for Overseas Employment Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: assisting patients with concerns or grievances related to health care services; supporting patient advocacy activities that improve patient satisfaction; AND documenting patient complaints to identify recurring health care service issues. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07. OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as healthcare administration, business administration, public health, and health information management. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07). Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: