Customer Service Associate - Seasonal

Join the Crew at Sea Bags! The holidays are a special time at Sea Bags, and we're looking for friendly, helpful people to join our Customer Service team during our busiest season! As a Seasonal Customer Service Associate, you'll help customers find the perfect gift, navigate online orders, track shipments, and get the support they need throughout the holiday season and beyond. This seasonal position runs primarily from November 1 through January 31 to support our peak holiday season, with part-time and full-time hours available. If you enjoy helping people, communicating with customers, and working as part of a team, we'd love to hear from you! Perks of the Crew As a seasonal member of the Sea Bags crew, you’ll have access to benefits and perks designed to support you while you’re here: ✅ Employee Referral Bonus – Rewarding you for helping us grow our team with top talent. ✅ Employee Assistance Program (EAP) – Support for mental health, counseling, and personal resources. ✅ Employee Merchandise Discount – Enjoy Sea Bags products at a special rate, because we love treating our team! ✅ Paid Time Off – Maine’s Earned Paid Leave program allows you to take time to rest, recharge, and stay at your best. The Impact You'll Have

• Provide exceptional customer service while responding to customer inquiries through phone, email, chat, and other digital channels. Help customers with product questions, online shopping, gift purchases, and order-related needs. Assist with order changes, shipping questions, tracking, and delivery concerns. Support customers with returns, exchanges, refunds, gift cards, and promotions. Research customer concerns and work toward timely, appropriate solutions. Collaborate with retail, fulfillment, and other teams to resolve customer issues. Use customer service and order-management systems to manage inquiries and document interactions. Maintain product and policy knowledge to provide accurate, helpful information. Work collaboratively with the Customer Service team to manage increased holiday volume and deliver a positive customer experience. What We’re Looking For
• A genuine interest in helping people and creating positive customer experiences.
• Strong verbal and written communication skills, with the ability to listen carefully and respond thoughtfully.
• A friendly, patient, and professional approach when interacting with customers.
• Good problem-solving skills and the ability to stay calm and solution-oriented when challenges arise.
• Attention to detail and the ability to manage multiple customer inquiries and priorities.
• Comfort using computers and learning new software systems.
• Dependability, flexibility, and a willingness to work as part of a collaborative team.
• The ability to work efficiently and accurately in a fast-paced environment, especially during the holiday season.
• Availability to work the required seasonal schedule, including peak holiday periods. What Sets You Apart
• Previous experience in customer service, retail, hospitality, or a similar customer-facing role.
• Experience supporting online orders, e-commerce, or customers through phone, email, and chat.
• Familiarity with customer service platforms, CRM systems, or order-management software.
• Experience working in a high-volume or seasonal environment.
• An appreciation for quality, craftsmanship, and sustainability. 📍 Work Location: In person – South Portland, Maine At Sea Bags, we celebrate diversity and are proud to be an equal-opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, age, disability, sexual orientation, marital status, veteran status, national origin, or any other protected status. Ready to set sail with us? Apply today!