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IT Technician

Nexstar · TN, Nashville

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The IT Technician provides frontline and intermediate technical support for broadcast, production, and business technology systems. This role serves as a bridge between traditional IT support and broadcast engineering, ensuring reliable operation of computers, software, networks, media workflows, and broadcast-related technologies. The specialist troubleshoots user issues, supports critical production systems, and works closely with News, Production and Sales departments. Key Responsibilities: Technical Support

  • Provide Tier 1 and Tier 2 support for broadcast and corporate technology systems.
  • Respond to and resolve support requests through ticketing systems, phone, email, and in-person assistance.
  • Troubleshoot workstation, software, printer, mobile device, and peripheral issues.
  • Configure, deploy, and maintain desktops, laptops, monitors, and user hardware. Network & Infrastructure Support
  • Perform basic network troubleshooting for wired and wireless systems.
  • Support IP-based broadcast and production technologies.
  • Identify connectivity and performance issues affecting broadcast operations.
  • Coordinate with engineering team to resolve infrastructure issues. Operational Support
  • Assist with software deployment, updates, and patch management.
  • Assist with equipment installation, testing, and system upgrades.
  • Create and manage user accounts, permissions, and group memberships.
  • Maintain documentation of issues, resolutions, and standard operating procedures.
  • Maintain asset inventory and technology documentation.
  • Monitor system health and escalate issues to Broadcast Engineers when necessary.
  • Participate in after-hours support and on-call rotations as required.
  • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint. Required Qualifications
  • Technical degree in Information Systems, Digital Electronics, Broadcasting or a related field, or equivalent work experience.
  • Experience supporting Windows operating systems and Microsoft 365 applications.
  • Working knowledge of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi.
  • Ability to communicate effectively with both technical and non-technical users.
  • Fluency in English
  • Strong troubleshooting and customer service skills.
  • Valid driver’s license with an acceptable driving record. Preferred Qualifications
  • Experience in television, radio, media, production, or broadcast environments.
  • Familiarity with broadcast systems such as:
  • Newsroom Computer Systems (NRCS)
  • Media Asset Management (MAM)
  • Video servers and playout systems
  • Non-linear editing systems
  • IP video and audio transport technologies Key Competencies
  • Customer Focus
  • Technical Troubleshooting
  • Communication Skills
  • Problem Solving
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail Working Conditions
  • Primarily office and broadcast facility environment.
  • May require lifting equipment up to 50 pounds.
  • Occasional evening, weekend, holiday, and on-call support.
  • Support of business-critical and live broadcast operations where rapid response is required. #LI-Onsite