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Live Operation (Moderator) - Specialist (Freelancer)
Acommerce · Bangkok, Thailand
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Responsibilities:
- Technical Expertise:
- Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.
- Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.
- Maintain a strong understanding of streaming protocols and best practices across various platforms.
- Content Moderation:
- Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.
- Manage comments promptly to maintain a positive and inclusive environment for viewers.
- Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.
- Stream Support:
- Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.
- Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.
- Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.
- Teamwork and Communication:
- Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.
- Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.
- Maintain a positive and professional demeanor within the team environment. Qualifications:
- Excellent attention to detail and ability to identify and address potential problems proactively.
- A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
- Effective communication and collaboration skills to work seamlessly within a team.
- Ability to stay calm under pressure and make quick decisions in fast-paced situations.
- Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
- Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
- Graduating from relevant fields of study would be preferred.