Inside Sales Representative

Inside Sales Representative Status: Regular, Full time Location: Calgary, Alberta Job Description Reporting to the Business Centre Manager, the Inside Sales Represaentative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner. MAIN RESPONSIBILITIES:

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer's inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales; Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge. REQUIREMENTS:
• Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience;
• Good communication skills written and spoken
• Demonstrated people skills;
• Excellent communication and organizational skills;
• Product knowledge;
• Must be customer service driven;
• Good knowledge of MS Office (Word, Excel, Outlook). What’s in it for you Brogan Fire & Safety has grown to be the preferred distributor and service provider for the most recognized and respected manufacturers in the world of safety. We offer a dynamic work environment with great career opportunities. We value initiative, encourage engagement and recognize everyone's contribution. What sets us apart is our:
• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference. Among our benefits:
• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Years of Service Recognition Program. Come build your career with us, a growing network geared for your ambitions! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.