Solutions Engineer - NY

Vapi (/ˈVɑːpi/):

• Voice AI that resolves, not transfers
• Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
• Trusted by 1 million developers building the future of voice agents
• Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
• Try talking to Vapi now! Why We’re Hiring This Role:
• Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.
• Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc.
• This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live. What You’ll Do:
• 30 Day : Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
• 60 Day : Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
• 90 Day : Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio n patterns and common objections, and feed repeated product gaps back to engineering and product. Who You Are:
• You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
• You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
• You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
• You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
• You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live. How We Work:
• Build something worthy of love
• Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
• Commit and follow through
• We finish what we start and build trust by being people others can count on.
• Why not today?
• We value urgency and momentum. The fastest path to customer value usually wins.
• Seek raw input
• We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
• It’s our problem
• We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
• Be direct and kind
• We give feedback clearly, respectfully, and without delay. Why Vapi:
• Generational impact : Build the human interface for every business
• Ownership culture : 70% of the company are previous founders
• Kind team : The founders, Jordan and Nikhil, are Canadians
• Tier-1 Investors : YC, KP seed, Bessemer Series A What We Offer:
• Real stake : We offer a competitive salary and excellent equity ownership
• Comprehensive health coverage : medical, dental, and vision plans
• Team love : We love hanging out, and we do quarterly off-sites
• Flexible time off : take what you need
• More : catered meals, transportation, gym, and a $10k annual L&D budget