Lead Employee Relations Partner

Job Type: Full time Exempt/Non Exempt: Salary Job Description: Location Details: This position can work remotely from a home office for day-to-day operations. Position Schedule: Monday- Friday 8am-5pm Position Summary: The role will play a vital role within Human Resources managing and investigating the most complex employee relations cases, developing, and implementing advanced ER strategies/processes and providing leadership within the ER Center of Excellence. There are three primary facets to this position, and individuals may be assigned to one or more of them: 1. Investigator 2. Team Lead-mentor team/approve work items such as disciplinary items 3. Projects-lead two or more major ER processes (job elimination, EEOC) Serving as the senior Key Responsibilities: · Conduct high-profile and complex ER investigations such as workplace harassment, discrimination, retaliation, sexual misconduct, violence, and theft with discretion and sensitivity · Conduct thorough, professional, and efficient interviews of individuals accused of violations, witnesses, and reporting persons to obtain key facts for proper decision-making · Synthesize investigative findings into detailed reports, providing data-driven recommendations for corrective action and policy enhancements. · Synthesize investigative findings into detailed reports, providing data-driven recommendations for corrective action and policy enhancements. · Maintain meticulous and confidential records of all investigation activities, ensuring data integrity and compliance with record keeping standards within the identified case management system. · Ensure all investigative processes comply with federal, state and local employment laws, as well as company policies and procedures. · Serve as a subject matter expert, providing guidance to HR Leadership, legal counsel, and management on complex employee relations issues. · Design and implement training programs focused on investigative techniques and processes, legal compliance and conflict resolution. · Utilize advanced analytical tools to identify and report on trends in employee relations issues, recommending strategic interventions to mitigate risk. · Provide mentorship to junior team members, fostering skill development and knowledge transfer. · Confer with the Office of the General Counsel regarding company response to Civil Rights complaints and EEOC charges. · May be called as a subject matter expert in various judicial proceedings · Review complex disciplinary actions to ensure compliance with company policies and procedures, to mitigate risk associated with employment actions. · Leads and supports specific employee relations processes to include Reduction in Force and Job Reassignment actions. Supervisory Responsibilities: None Qualifications: Required Education (include minimum education and any licensing/certifications): · Bachelor's degree in, Human Resources, Business Administration, law or a related field. · Certified investigator (AWI) or have the ability to obtain designation within 1 year. Experience: · Minimum of 6 years’ experience in an Employee Relations role to include:

• Solving complex investigations
• Coaching Managers and employees
• Experience in a highly regulated industry or large-scale organization Knowledge of: · In depth knowledge of local, State and Federal laws governing investigations and related personnel matters · Advanced knowledge of employment laws and regulations including ADA, FLSA, EEO, FMLA, Title VII and other related statues. · Ability to recognize and define problems; gather sophisticated data and analyze it; establish facts, and draw valid conclusions · Demonstrate unquestionable integrity, confidentiality, and professionalism in a wide variety of situations · Write routine reports and business correspondence · Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels of the organization · Demonstrate expertise in investigative methodologies, including witness interviewing, credibility assessment and report writing. · Advance skill in conflict resolution with a proven track record of resolving high-stakes employee relations issues. Preferred
• Advanced Degree (Masters in HR, JD)
• HR Certification (PHR, SPHR, SHRM-CP, SHRM-SCP) Knowledge of ACG personnel policies and procedures Work Environment: This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation The annual salary range for this position is $85,966 - $105,000 with annual bonus potential, based on performance. Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness
• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services). Financial Protection & Insurance
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options. Retirement & Savings
• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement. Additional Perks
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program. Job Posting Period: This position is expected to remain posted through 10/15/2026; however, it may close at any time once a qualified candidate pool is identified. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America