Content Program Manager

Program Manager Content Operations Locations: Gurugram / Pune Scope: Global Content & Marketing Operations Role Overview We are looking for a senior Program Manager Content Operations to lead enterprise-wide Content Operations, Marketing Operations, Marketing PMO, and Marketing Project Management programs supporting global and U.S. business teams. This is a senior role with significant responsibility for managing global stakeholders, complex cross-functional programs, governance frameworks, strategic priorities, and end-to-end content and marketing operations across Thought Leadership, Events & Executive Engagement, Digital/Social, and Direct Marketing . The role will serve as a senior strategic and operational partner to global stakeholders across Marketing, Content, Creative, Campaign, Product, Legal, Compliance, Analytics, and Technology , ensuring programs are effectively prioritized, governed, executed, and measured. The ideal candidate should bring strong expertise in Program Management, Marketing PMO, Marketing Operations, Content Operations, Marketing Project Management, Content Strategy, Workflow Governance, Executive Stakeholder Management, and Operational Excellence . The individual will be expected to independently lead complex programs, influence senior stakeholders, manage competing priorities, drive executive-level governance, and continuously improve the global content and marketing operating model. Key Responsibilities Global Program Leadership & Marketing PMO

• Own and lead large-scale Content Operations and Marketing Operations programs across global business teams, channels, and workstreams.
• Drive overall program strategy, planning, governance, execution, prioritization, and operational performance .
• Lead enterprise Marketing PMO / Program Management activities including intake, prioritization, program planning, governance reviews, stage gates, executive reviews, and operating cadences.
• Establish and manage program roadmaps, project plans, RAID logs, RACI frameworks, risk registers, dependency maps, action trackers, and escalation mechanisms .
• Manage complex dependencies across multiple programs, functions, geographies, and stakeholder groups.
• Anticipate program risks, identify potential business impact, and drive mitigation and resolution with senior stakeholders.
• Ensure alignment between global marketing priorities, business objectives, resource capacity, campaign calendars, and execution plans. Global Stakeholder & Executive Management
• Serve as a senior point of contact for global and U.S.-based stakeholders across Marketing, Content, Creative, Campaign, Product, Legal, Compliance, Analytics, Technology, and Marketing Operations.
• Build strong relationships with senior leaders, business stakeholders, functional leaders, agencies, vendors, and cross-functional teams .
• Lead senior stakeholder discussions around priorities, risks, dependencies, timelines, resource requirements, and delivery commitments.
• Influence decision-making and drive alignment across complex, matrixed stakeholder groups.
• Manage stakeholder expectations, resolve conflicts, clarify ownership, and drive accountability across programs.
• Translate business priorities into structured programs, operating plans, workflows, governance models, and measurable outcomes.
• Provide concise executive reporting and program updates highlighting progress, risks, decisions required, dependencies, and business impact. Enterprise Content Operations & Content Strategy
• Provide leadership across the end-to-end content lifecycle , from intake and planning through creation, review, approval, publishing, measurement, optimization, and retirement.
• Oversee content operations supporting Thought Leadership, Executive Engagement, Events, Digital/Social, and Direct Marketing .
• Partner with content and marketing leaders on Content Strategy, Content Creation, Content Planning, Content Governance, and Content Lifecycle Management .
• Establish scalable workflows for content intake, prioritization, routing, review, approvals, version control, publishing readiness, and governance.
• Ensure content programs align with business objectives, campaign strategies, audience requirements, channel needs, brand standards, and regulatory requirements.
• Drive development and adoption of content operations frameworks, SOPs, playbooks, governance standards, and operating models . Marketing Operations & Cross-Channel Execution
• Provide program leadership across enterprise Marketing Operations supporting B2B and B2C marketing initiatives .
• Coordinate complex programs spanning Digital, Social, Direct Marketing, Content, Events, Campaigns, and Executive Engagement.
• Partner with channel and campaign leaders to ensure execution readiness and alignment across integrated marketing programs.
• Establish operating discipline across campaign calendars, deliverables, dependencies, resources, approvals, and timelines.
• Improve execution consistency, operational efficiency, scalability, and speed-to-market across global marketing operations. Workflow Governance, Agile & Operational Excellence
• Establish and continuously improve enterprise workflow governance and operating models .
• Lead cross-functional ceremonies, governance forums, prioritization discussions, program reviews, and decision-making sessions.
• Apply Agile methodologies and project/program management frameworks to complex marketing and content programs.
• Leverage JIRA and enterprise project management platforms to manage program visibility, workflow status, dependencies, risks, and delivery.
• Drive SLA management , operational discipline, accountability, and continuous improvement across teams.
• Identify structural bottlenecks and recommend improvements to processes, roles, workflows, and governance. Governance, Compliance & Audit Readiness
• Provide oversight across content governance, compliance, accessibility, metadata, taxonomy, version control, and audit readiness .
• Partner closely with Legal, Compliance, Risk, and business teams to ensure programs meet internal and regulatory requirements.
• Ensure appropriate governance checkpoints, approvals, documentation, and audit trails are embedded throughout the content lifecycle.
• Establish clear accountability for approvals, revisions, exceptions, and workflow decisions.
• Support governance-driven operating models within complex and regulated environments. Executive Reporting, Analytics & Business Insights
• Own executive-level program reporting, dashboards, KPIs, governance reports, and business reviews .
• Track program performance across cycle time, throughput, SLA adherence, defects, execution readiness, governance compliance, risks, dependencies, and delivery performance .
• Lead monthly and quarterly program reviews with senior and global stakeholders.
• Translate operational data into meaningful insights, recommendations, risks, and decisions for leadership.
• Use analytics to identify performance gaps, capacity constraints, workflow bottlenecks, and improvement opportunities. AI, Automation & Transformation
• Identify and lead opportunities to integrate AI, automation, and intelligent workflows across Content Operations and Marketing Operations.
• Drive adoption of AI-enabled capabilities supporting content workflows, tagging, drafting, QA, workflow routing, reporting, and operational efficiency.
• Identify repetitive or manual activities suitable for automation and process redesign.
• Lead continuous improvement initiatives that strengthen scalability, quality, governance, and speed.
• Champion development of standardized SOPs, playbooks, governance frameworks, and best practices across global operations. Required Qualifications & Experience
• Bachelor's degree in Marketing, Communications, Business, Project Management, or a related discipline .
• Extensive hands-on experience across Program Management, Marketing Operations, Marke