ELV Customer Support Engineer

Key Responsibilities

• Install, configure, commission, and maintain ELV and security systems at customer sites.
• Provide technical and customer support, including troubleshooting, fault diagnosis, and resolution of system-related issues.
• Conduct site visits for installation, commissioning, preventive maintenance, troubleshooting, and customer support.
• Coordinate with project teams, customers, system integrators, vendors, and internal stakeholders to ensure timely and high-quality project delivery.
• Configure system software, hardware, devices, and integrations in accordance with project requirements.
• Prepare technical documentation, service reports, installation reports, as-built documentation, and system handover documents.
• Conduct user training and knowledge-transfer sessions for customers and end users.
• Support system testing, commissioning, and final handover activities.
• Understand customer requirements and provide appropriate technical solutions and recommendations.
• Maintain regular communication with customers, provide project and service updates, and ensure a high level of customer satisfaction. Required Skills & Competencies
• Strong technical knowledge of ELV, access control, CCTV, biometric, RFID, Time & Attendance, ID card printers and identification solutions.
• Good troubleshooting and problem-solving skills.
• Ability to work independently as well as collaboratively with project and support teams.
• Good customer-facing and communication skills.
• Ability to prepare clear technical documentation and reports.
• Willingness to travel to customer sites as required;
• A valid driving license and own vehicle will be considered an advantage
• Ability to manage multiple tasks and priorities in a project and customer-support environment.