Desktop Support Engineer

Why work with Assurant? Assurant redefines the boundaries of protection

• safeguarding and servicing connected devices, homes, automobiles, and commercial equipment in partnership with the world’s most successful brands. When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box. With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly. Some of the benefits you'll get working at Assurant include:
• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve What's the role about? This position is responsible for ensuring the stability, integrity, and efficient operation of the end-user computer systems and infrastructure that support core organisational functions, as well as to conduct/lead research on new and emerging technologies for practical application to business problem and strategic initiatives. Some of the responsibilities include:
• Manages several small to medium-scale projects and/or tasks of various complexities across the business.
• Act as primary contact for end-users via phone, chat, email, and onsite support
• Log, classify, and prioritise incidents/requests in ITSM tools (ServiceNow)
• Troubleshoot common issues: Windows login, VPN, printing, Wi-Fi/Ethernet, browser, Microsoft 365 apps, OneDrive sync, and mobile devices.
• Fulfill requests: password resets, software installs via endpoint management, hardware/peripheral setup.
• Resolve escalated incidents and perform diagnostics for hardware, drivers, and application conflicts.
• Manage endpoint tooling: Intune, Zscaler and Active Directory
• Coordinate with Networking, Security, and Collaboration teams on VPN, SSO/MFA, identity (Azure AD), and conditional access.
• Support site moves/outages: Experience with IT cabling (Cat-5, Cat-6 etc), patch panels, labelling and equipment mounting in the IT racks.
• Complete periodic (e.g. daily, monthly & year-end) IT processes and procedures within the stipulated SLAs and KPIs.
• Manage vendors and third-party providers with performance reviewed periodically. Does this sound like you?
• Degree or Tertiary Qualifications in Computer Systems Engineering, Computer Science or equivalent
• A minimum of 3 years of experience in a Level 1/Level 2 support role
• Previous experience/exposure to warehousing, transport or logistics environments highly advantageous
• Experienced knowledge of Windows, Microsoft 365, Technology infrastructures in distributed / cloud configuration, broad network IP, relational databases and AD / LDAP directory understanding
• Familiarity with on-premise and cloud infrastructure platforms including Microsoft Azure and Intune
• Previous experience with ticketing systems such as ServiceNow highly advantageous
• Required skills in the following areas: Infrastructure / Network / Server/ Industry Monitoring and Performance Testing Tools / Service Management Process, Proficient knowledge of Technology methodologies (life-cycle management, Agile, ITIL, Waterfall)
• Azure Administrator Associate, Azure Network Engineer Associate, Windows Server Hybrid Administrator Associate, Azure Virtual Desktop Specialty, VMware Certified Professional (VCP) Certifications preferred
• Ability to work on-site 5 days a week on rotating shifts between 7am-5pm
• Team player, approachable and customer centric
• Adaptable, with great time management skills Interested? We've love to talk more... Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check. At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all. If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates. For further information about Assurant, please visit our website at Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com . What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way . Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here .