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Zingerman's Roadhouse Roadshow/To-Go Area Floor Leader
Zingerman's · Ann Arbor, MI
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Description Zingerman’s Roadhouse is hiring a Roadshow/To-Go Area Floor Leader! Full-time 32
- 35 hours/week Must be able to work at least Four AM (6:30am
- 2:30pm) and PM (2pm
- 10/11pm) shifts with weekend availability Compensation: $12.00/hour plus tips (Average $22/hour) Success Patterns / Requirements The ideal candidate for this position:
- Successfully utilizes front of house operating systems using appropriate and available technology
- Demonstrates a passion for serving all Walk-Up, Roadhouse Park, Drive-Thru, and Phone guests while using the 3 Steps to Giving Great Service and 5 Steps to Handling a Customer Complaint
- Has experience and success in training and coaching staff members in the moment
- Has a reputation for excellent relations with all staff Desired Personal Characteristics
- Servant leadership management style in-line with Zingerman’s Guiding Principles and Statement of Beliefs
- Passionate about great food, great service, great finance, and great coffee and pastries!
- Detail oriented
- Comfortable following established systems, helping create new systems, or solving problems on the fly, depending on the situation
- Can handle complexity and paradox
- High level of interest in learning about food, people, and business
- Possesses strong interpersonal skills Performance Expectations Essential Functions :
- Greets all guests and delivers the Zingerman’s Experience to everyone
- Helps with the SOP drafting process of new systems and leads by example
- Does all ordering for the shifts they lead in proper timing
- Speaks knowledgeably about all menu items, including wines and specialty beverages
- Keeps up-to-date on Roadshow Slack and ZCoB Email
- Staff performance issues are swiftly written up and PU’s delivered
- Able to quickly learn (if not already knowledgeable) how to prepare all Roadshow menu items and espresso beverages
- Leads Roadshow/To-Go area staff in cleaning and maintaining all Roadshow and Front of the House areas, furniture, equipment and fixtures, coordinating with the FOH and BOH on all the above
- Completes Supervisor Passport within the stated time frames and continues to live the Training Compact.
- Actively participates in 1+1 Work
- Attends the RS Supervisor Meeting, FOH Manager/Supervisor meeting and All-Staff huddle each week in addition to monthly Roadshow meetings and Service Group, when able
- Consistently writes shift notes in a timely manner after every shift they lead
- Establishes and maintains good communication and a positive working relationship with the Roadhouse management team and Managing Partner
- Stays until shift needs are met, effective morning transition to PM Supervisor or coordinated effort with closing Front of the House manager
- Inspires co-workers and staff to work effectively as a team