Apply with hirly
Associate IT Service Center Rep
Jobgether · US
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
Already have an account? Sign in to see your saved application
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Associate IT Service Center Rep based in United States. This is an opportunity to provide first-tier technical support to end users across applications, hardware, and common workplace technologies. You will diagnose incidents, troubleshoot user issues, and determine when problems require escalation to specialized second-tier teams. The role combines hands-on technical troubleshooting with careful documentation, communication, and service restoration. You will collaborate with network services, systems administrators, server support, and application development teams when resolving more complex issues. The position also offers the opportunity to identify recurring problems and recommend system or process improvements that reduce future support needs. After completing initial training, the role will typically be performed remotely, providing flexibility while maintaining strong collaboration with IT teams. It is well suited to a technically capable, service-oriented professional who enjoys problem-solving and helping users work effectively.