(Junior) Customer Escalation Manager - French Speaker

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company . Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. Ready to awaken your best with us? We are seeking a highly skilled Customer Excellence Specialist to join our dedicated team, responsible for resolving the most complex customer issues and using the customer’s voice as a guide to drive lasting solutions . This team plays a critical role in maintaining and recovering brand trust , leading cross-functional initiatives , and improving existing product standards while also shaping CX requirements.