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(HQ) Control Tower Operations Manager
Morrisonexpress · Taipei, TW
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Role & Responsibilities:
- Manage a scalable Control Tower to ensure a robust and reliable operations for the key account.
- Review scope of work with account owner and clients, participate and support all strategic customer discussions
- Work in conjunction with implementation team to ensure smooth and successful client onboarding process
- Work closely and coach stations for SOP compliance, root cause analysis and complaint management whenever KPI wasn’t fulfilled.
- Provide regular communications and timely status reports, address potential red flags to the appropriate parties to mitigate any operation issues or unexpected shipping delays
- Data analytical ability to assist account owner to prepare reports, analysis and the QBR/MBR report
- Support quotation with account manager for new business opportunity.
- Evening conference calls with Asia as required Qualifications:
- Bachelor's degree or higher and 8+ years of experience in freight forwarding
- Fluent in both Mandarin Chinese and English
- Experience in managing large accounts, especially in the semiconductor or technology industry is preferred.
- Deep experience and expertise in forwarding/carrier operating systems experience
- Excellent communication, interpersonal, and project management skills
- With proven track record in leadership experience, delivering successful customer on-boarding implementation projects.
- Knowledge of air freight procurement would be a plus