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3rd party collections representatives (Monterrey)
SEGOSO MEXICO · Monterrey, Monterrey, Mexico, MEX
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Description Company Overview: Segoso Mexico – Where Tomorrow is Today. Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology. Position: Call Center Representative Job Summary: Segoso Mexico is looking for motivated 3rd Party Collection Representatives to join our dynamic team. Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment. This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively. Key Responsibilities:
- Handle a high volume of incoming and outgoing calls professionally.
- Resolve customer inquiries and issues promptly while maintaining excellent service standards.
- Cure accounts and ensure compliance with company protocols.
- Meet and exceed individual and team performance metrics.
- Collaborate effectively with team members to achieve business goals.
- Participate in ongoing training to enhance product knowledge and customer interaction skills. What We Offer:
- Paid training to set you up for success.
- Competitive hourly pay with a monthly bonus structure.
- Paid Time Off and benefits above the law.
- Pantry vouchers and savings fund.
- Vacation days activated after six months of tenure, adjusted based on your length of service.
- Checks and drug screening required to ensure workplace safety. Requirements Essential Skills and Qualifications:
- Strong call center skills with a focus on delivering an excellent customer experience.
- Proven negotiation skills to handle sensitive or challenging situations effectively.
- Excellent verbal and written communication skills .
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Leadership abilities and a proactive approach to problem-solving.
- Teamwork-oriented mindset with a commitment to supporting colleagues.
- Experience handling a high volume of phone calls and managing account resolutions. Preferred Experience:
- Previous experience in collections, sales, or retention roles.
- Familiarity with curing accounts or similar business practices. Join Segoso Mexico – We Offer a Career, Not Just a Job!