Operations Manager I

Job Title: Operations Manager I Job Description Operations Manager | Lublin, Poland Lead People. Drive Performance. Create Impact. Are you an experienced people leader who thrives in a fast-paced environment? We're looking for an Operations Manager to lead a team of Team Leaders, drive operational excellence, and play a key role in delivering exceptional results for our clients and employees. This is your opportunity to take ownership of a large operation, influence strategic decisions, and develop future leaders within a growing global organisation. 🌟 Why Join Us? ✅ Lead and inspire high-performing teams ✅ Partner directly with senior stakeholders and clients ✅ Drive operational strategy and business results ✅ Develop future leaders and shape team culture ✅ Work in a dynamic, people-focused environment ✅ Career growth opportunities within a global organisation 🎯 Your Impact As an Operations Manager, you will: 🔹 Lead, coach, and develop a team of Team Leaders 🔹 Drive performance across service, quality, productivity, and customer experience metrics 🔹 Build strong relationships with clients and key stakeholders 🔹 Analyse performance data and implement improvement plans 🔹 Create an engaging, high-performing culture where teams thrive 🔹 Work closely with HR, Training, Quality, WFM, and Recruitment to deliver results 🔹 Own operational success and continuously improve processes 🏆 What We're Looking For ✔ Operations Manager experience within BPO, Contact Centre, Customer Service, CX, Shared Services, or Operations environments ✔ Proven leadership experience managing leaders and large teams ✔ Strong stakeholder and client management skills ✔ Data-driven decision maker with excellent problem-solving abilities ✔ Passion for coaching, developing people, and driving performance ✔ Fluent Polish (C1/C2) and English (B2+) 👤 Ideal Candidate You're a hands-on leader who loves developing people, solving challenges, and delivering results. You know how to motivate teams, build strong client relationships, and create a culture where people perform at their best. If you're looking for a role where you can genuinely make an impact while growing your leadership career, we'd love to hear from you. 📍 Location: Lublin, Poland 🌍 Languages: Polish & English 💼 Leadership Level: Operations Manager Ready to lead, inspire, and make a difference? Apply today Location: Poland, Lublin Language Requirements: Time Type: Full time