Apply with hirly
Process Developer - US Payroll
Growing Stars Consulting Private Limited · Delhi, India
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
Key Responsibilities:
- Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
- Resolve complex and time-sensitive payroll issues within defined SLAs.
- Provide clear, professional, and empathetic communication to customers.
- Handle escalations and ensure timely resolution of critical payroll issues.
- Maintain accuracy and compliance while handling sensitive payroll information.
- Monitor customer interactions and identify recurring issues for process improvement.
- Support queue management, workflow efficiency, and daily operational requirements.
- Conduct root-cause analysis and contribute to corrective actions.
- Maintain required quality, productivity, and customer service standards. Required Qualifications:
- Graduation is mandatory.
- Minimum 2 years of relevant experience.
- US Payroll experience is mandatory.
- International Voice experience is mandatory.
- Good verbal and written communication skills.
- Comfortable working in US shifts.
- Comfortable with a one-way cab facility.
- PF registration with the previous organization is mandatory.
- Domestic Voice experience will not be considered. Preferred Skills:
- Knowledge of US Payroll processes and payroll compliance.
- Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
- Strong escalation-handling and problem-solving skills.
- Experience in a customer service or financial process environment. Skills:- Payroll Management, SAP Payroll, US Payroll, Taxation, ADP Payroll, Paychex, QuickBooks and Financial Process