Customer Care Executive (Fresher can be considered)

Key Responsibilities ● Client Relationship Management: Act as the primary point of contact for onboarding, day-to-day updates, handling queries, and maintaining strong client relationships. ● Project Coordination: Translate client needs into clear project briefs for production, editing, and design teams. Track project timelines and remove bottlenecks. ● Upselling & Growth: Identify opportunities to offer additional services (motion graphics, branding, live streaming) to existing clients and support proposal preparation. ● Quality & Satisfaction: Ensure deliverables meet quality standards and match client feedback before delivery. Conduct post-project reviews and track client retention. ● Documentation & Reporting: Maintain CRM records, client logs, and basic status reports for leadership review. Requirements & Qualifications ● Education: Bachelor’s degree (preferably in Communications, Media, Marketing, or Business). ● Experience: 0–2 years in client servicing, customer support, or media management (Freshers with strong communication skills are encouraged to apply). ● Language Proficiency: Fluent in written and spoken English and Kannada. ● Technical Understanding: Basic familiarity with media production, video editing, or studio workflows is a plus. ● Attributes: Excellent organization, proactive communication, and ability to handle client queries calmly.