Solutions Consultant

Job Description: Responsibilities for the Solutions Consultant

• Provide multi-hour software demonstrations and training (on-site and off-site) to employees, prospects and existing customers.
• Setup, configure, and maintain demonstration database(s)
• Conduct appropriate research and analysis on prospective customer needs and state requirements in order to appropriately tailor product conversations and demonstrations.
• Consult with staff at all levels of a prospect’s organization (C level, Director level and End User) to drive needs analysis and answer product related questions, technical questions and process questions.
• Drive the sales process through other marketing efforts (i.e., trade shows) as needed.
• Develop and regularly update demonstration materials (internal, external, and client-specific)
• Participate in customer user groups and product advisory boards as a technical expert and Product SME.
• Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs and new customers are properly transitioned into implementation. Knowledge, Skills, and Abilities of the Solutions Consultant
• Dynamic and professional presentation skills
• Passion for technology with ability to quickly understand complex systems, configure system settings and workflows and solve technical issues
• Proficiency with creating presentation curriculum and corresponding materials
• Excellent interpersonal skills with ability to interact with diverse groups, handle difficult situations, and maintain professional presence throughout
• Enthusiastic, positive attitude with willingness to jump in where needed to help both internal and external customers and co-workers.
• Strong desire to learn and enhance technical, presentation, and communication skills while also mentoring peers to do the same Page 1 of 2 Confidential & Proprietary
• Demonstrated ability to self-motivate and employ a strong work ethic along with good judgment and decision-making skills to effectively achieve objectives with minimal supervision
• Good organizational skills and detail orientation
• Flexibility in thinking, planning, and execution of sales presentations
• Proficiency with Office 365 or similar productivity tools, and Microsoft Project or similar project management tools.
• Ability to travel extensively, including overnight (up to 60% of the time), is required. Close proximity to a commercial airport in the continental United States is ideal.
• Knowledge or experience with Salesforce or other CRM systems Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.