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Customer Support Executive — Marathi
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Key Responsibilities
- Handle customer queries through calls, chats, emails, and other support channels.
- Understand customer concerns and provide accurate and timely resolutions.
- Assist customers with product/service-related queries.
- Escalate complex issues to the appropriate team when required.
- Maintain a high level of customer satisfaction and service quality.
- Accurately record customer interactions and update information in the system.
- Follow company policies, processes, and customer service standards.
- Meet assigned customer support and service-level targets.