Carrier Team Service Analyst

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. Meet Hub International Hi, we’re HUB. We are proud to be one of the largest insurance brokers in the nation, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization. Meet the Carrier Management Team The Carrier Management Team plays an important role in keeping our insurance accounting operations running smoothly when it comes to our insurance carrier relationships. We work closely with insurance carriers, brokers, and internal accounting teams to ensure information is accurate, complete, and routed correctly. The team is collaborative, supportive, and known for sharing knowledge and helping one another succeed. About the Role The Carrier Team Service Analyst is a service‑driven role for individuals who enjoy helping others, researching information, and following through on assigned work. This is not a traditional support or issue‑resolution position. Analysts manage assigned cases and structured, research‑based assignments that require organization, attention to detail, and professional communication. The role supports insurance carrier relationships on behalf of accounting by managing complex or layered assignments that require deeper review, documentation validation, and thoughtful escalation when needed. What You’ll Do

• Research and manage escalations, including carrier assistance requests and missing or incomplete commission documentation, ensuring timely and accurate outcomes
• Build and maintain strong working relationships with insurance carriers and brokers to provide accounting teams with current and reliable information
• Collaborate closely with team members on complex or layered assignments, contributing to a cohesive and supportive team environment
• Identify trends or recurring challenges and share insights, recommendations, and ideas for process improvement
• Deliver a consistently high level of service in all interactions, maintaining professionalism and responsiveness
• Support additional projects and initiatives as assigned, contributing to team and organizational goals What You’ll Bring
• 2+ years of experience in a servicing or support‑focused team environment providing assistance and follow‑through
• A professional certificate in business or a related field, or a degree (preferred)
• Strong research and analytical skills with a proactive approach to owning work through resolution
• Excellent communication skills with confidence in both email and phone interactions
• Strong organizational skills with the ability to manage priorities and meet service‑level expectations
• A collaborative, team‑oriented mindset with a genuine interest in shared success Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $24.50 - $30.50 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Disclaimer : “By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.” What we offer you We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
• Inserted bullet information here The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization. Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [email protected]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application. E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.