MS - IT Infra/Cloud - Senior Associate(Sr.Analyst) - Infra. Automation/CSI Specialist - operate

Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Associate Job Description & Summary Instructions: Please update areas marked in red Link to Tips & Tricks for Writing PwC Job Description ****Quick Tips for Reviewing your JD!

• Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “ Demonstrates extensive abilities and/or a proven record of success as a team leader: ” The appropriate header can be found in the Tips and Tricks document provided above.
• Be mindful of grammatical consistency . the list should either be all verb-driven or all noun-driven (but not both).
• When listing requirements under the required or preferred skills section, each sentence should end in a semi-colon ( . ) except for the last bullet which should end with a period (.) Job Profile Name : *TC/Recruiting to Update* Child Name: *TC/Recruiting to Update* Global LoS : *TC/Recruiting to Update* Global Network: *TC/Recruiting to Update* Global Competency Network: *TC/Recruiting to Update* Go-To-Market: Managed Services Sector: Not Applicable Programme Type: Experienced Additional Responsibilities: ( This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.) Leads reliability improvements across applications, platforms, and cloud systems. Drives automation, enhances observability, optimizes performance, and conducts root-cause analysis. Partners with engineering teams to reduce toil, improve operational maturity, and strengthen service resilience. Minimum Degree Required : Bachelors Degree Preferred : Bachelors or master’s in science, Computer Science, Engineering Minimum Years of Experience : 5-7 year(s) Certifications Required : None Certifications Preferred : AWS Solutions Architect Associate; Azure Administrator; Kubernetes CKA; Terraform Associate ; ITIL Foundation, Observability certifications, Scripting and Coding Certifications will be great as well. Required / Mandatory Knowledge/Skills : (character count limit 5000) *PLEASE

Only Use This Field If This Is a Must Have

Skill for

APPLICANT*

• Strong understanding of SRE practices including SLIs/SLOs, error budgets, service health, and operational KPIs
• Ability to automate operational tasks using Python, Shell, PowerShell, Go, or similar languages
• Experience improving alerting systems, reducing noise, and refining observability instrumentation
• Proficiency with cloud platforms and core services (compute, storage, networking, serverless)
• Experience executing root-cause analysis and problem management
• Ability to lead incident response and coordinate cross-team troubleshooting
• Experience identifying systemic reliability gaps and proposing engineering solutions
• Ability to design performance tests, validate reliability risks, and assess scalability
• Strong communication skills for partnering with development, operations, and leadership Preferred Knowledge/Skills : (character count limit 5000)*

Please Make This a Bulleted List Where Each Sentence Starts

With the Same Verb Tense

(I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)

• Leads tuning of monitoring rules, dashboards, and reliability metrics;
• Leads development of automation to reduce operational toil and manual interventions;
• Leads incident response actions and service stabilization procedures;
• Leads post-incident reviews and contributes to long-term fixes;
• Leads resilience initiatives such as chaos testing and failover drills;
• Leads capacity forecasting and risk identification;
• Leads refinement of operational standards, documentation, and runbooks;
• Leads collaboration with product and engineering teams to embed reliability requirements. Travel Requirements Not Specified Job Posting End Date