Apply with hirly
Technical Customer Support Engineer
Jobgether · US
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
Already have an account? Sign in to see your saved application
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Support Engineer based in United States. This is a high-impact technical support role focused on solving complex customer challenges across sophisticated security and technology environments. You will work on third-tier escalations, performing deep technical investigations that may involve lab reproduction, source-code analysis, networking, Linux systems, databases, and cloud technologies. The role combines hands-on troubleshooting with close collaboration across Support, Engineering, Sales, and customers. You will also help improve support processes, tools, documentation, and customer-facing resources. As part of a geographically distributed global team, you will contribute to a culture of knowledge sharing, proactive problem solving, and continuous improvement. The position offers an opportunity to influence both customer outcomes and the evolution of a growing technical support organization.