Apply with hirly
Information Technology Operations - IT Customer Service Representative
Trigent Software Private Limited · Rabale, Thane, Maharashtra, India
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Key Responsibility: 1
- Taking ownership of customer issues reported & solving their problems through by providing resolution. 2
- Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues. 3
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Technical Experience: 1-Installation & configuration of various applications. 2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc. 3-Engineer ensure proper logging of all issues. 4-Document technical issues in the knowledge database. 5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage. 6-Keep track of users' system issues until resolved by adhering to the SLA. Professional Attributes: 1
- Good technical skills & should possess with current technology. 2
- Good communication skills both written & verbal. 3
- Should be a Tech-Savviness. 4
- Flexible to work in all shift & under pressure situations. 5
- Good analytical skill. WFH / WFO :WFO Shift Timings :24/7