Executive Last Mile Operation

Responsibilities : ● Plan and coordinate daily delivery, installation, and service activities to ensure timely execution. ● Work closely with technicians and delivery partners to improve operational efficiency and on-time performance. ● Communicate proactively with customers regarding delivery schedules, installations, and service requests. ● Coordinate with warehouse teams to ensure timely availability and movement of inventory for scheduled deliveries and installations. ● Maintain accurate records of inventory movement, delivery status, service completion, and operational metrics. ● Monitor and improve key performance indicators such as on-time delivery, installation success rate, customer satisfaction, and productivity. ● Identify operational bottlenecks and drive continuous process improvements to enhance customer experience. ● Support onboarding, training, and performance management of technicians and delivery partners. ● Drive workforce engagement and recognition initiatives to motivate field teams and improve service quality. ● Collaborate with cross-functional teams to ensure timely resolution of customer escalations and operational issues. ● Ensure adherence to company SOPs, quality standards, and safety guidelines across last-mile operations. What We're Looking For ● Bachelor's degree in any discipline. ● 1–3 years of experience in logistics, last-mile operations, customer experience, warehouse operations, or supply chain. ● Strong communication skills in English, Hindi, and the local language. ● Excellent customer service and stakeholder management skills. ● Strong analytical and problem-solving abilities with a process improvement mindset. ● Good working knowledge of Microsoft Excel, Google Sheets, and warehouse or logistics management systems. ● Ability to coordinate multiple stakeholders in a fast-paced environment. ● Strong organizational skills with high attention to detail.