Dutch-Speaking Customer Service Agent (Remote – Malta-Based Only)

Full-time / Part Time 20-40 hours a week Send us your CV and a short intro on [email protected] . Tell us why this role speaks to you. Newstel is hiring! We’re on the lookout for a professional, empathetic Customer Service Agent fluent in Dutch and English to join our growing multilingual team supporting a high-profile global client. This is a remote-first role, but you need to be based in Malta and available for a few in-office onboarding sessions at our San Ġwann location. If you enjoy solving problems, working with people, and want to be part of a team that truly cares, this might be your next move. What You’ll Be Doing:

• Helping customers across phone, email, live chat, and social media
• Resolving queries with speed, care, and consistency
• Supporting back-office operations (order updates, supplier coordination, admin)
• Collaborating with team members via Slack and shared platforms
• Contributing to quality, compliance, and performance goals What We’re Looking For:
• Fluency in Dutch and English, both spoken and written
• A clear communicator with a calm, customer-first mindset
• Tech-confident and ready to learn. Zendesk experience is a plus
• Based in Malta and able to attend onboarding in person
• Previous experience in customer service or contact centres preferred
• Shifts will fall between these hours: Monday, Tuesday, Saturday and Sunday from 09:00 to 18:00 CET and Wednesday to Friday from 09:00 to 21:30 CET Why Newstel? We’re not your typical outsourcing company. We blend global scale with a local touch and deliver service that feels in-house, not outsourced. Our Malta team plays a key role in our multilingual excellence. We are guided by strong values, supportive leadership, and a people-first culture. You’ll need your own device, but we’ll provide everything else to get you set up for success. Ready to apply? Send us your CV and a short intro on [email protected] . Tell us why this role speaks to you.