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Operations Manager- US
Impetus Career Consultants · India
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Operations Manager – US Customer Service Location: Gurugram/Pune/Jaipur Must have: 8-16 years of experience in Operations Role Summary Manage end-to-end US customer service operations and ensure SLA, quality, and customer satisfaction targets are met. Lead, coach, and develop Team Leaders and Customer Service Associates to drive performance. Handle customer escalations and ensure timely resolution of travel-related issues. Monitor key metrics such as CSAT, Quality, Productivity, and Service Le…