Occupancy Planning & MAC Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. MAC Lead Japan – JLL Level: P2 Job Title: Occupancy Planner & MAC Manager Location: Tokyo, Japan What this job involves: As a Moves, Adds, and Changes (MAC) Lead at JLL, you will be responsible for managing workplace mobility and operational continuity for our clients in Japan. This role focuses on coordinating team relocations, individual workspace adjustments, and daily space reconfigurations to minimize business disruption and maintain workplace agility. You will serve as the operational lead for MAC activities, ensuring seamless execution from planning through post-move support. By delivering exceptional coordination and maintaining high service standards, you will directly contribute to client satisfaction and JLL's reputation for operational excellence in the Japanese market. What your day-to-day will look like: ● Develop 2-3 years City / building level Supply & Demand modelling and scenario plans ● Track and manage space and occupancy data within IWMS and relevant technologies, ensuring accuracy and completeness across all platforms ● Develop innovative space solutions by analyzing occupancy trends, utilization patterns, and demand forecasts to optimize workplace efficiency ● Handle tactical occupancy planning activities including space planning, block and stack plans, and site stacking plan options with detailed recommendations ● Collaborate with the occupancy planning team on strategic campus and building forecasts, proactively identifying risks and opportunities across the Portfolio management, and change management initiatives to ensure smooth execution ● Manage Practice Area space and occupancy data including supply-demand analysis, growth projections, and allocation strategies forJapan ● Respond to GUTS tickets, conduct regular data quality governance reviews, and maintain accountability for Monthly Management Reports and ad hoc reporting requirements ● Lead end-to-end planning and execution of team and department relocations, including project scoping, timeline management in PeopleMover, stakeholder communications, and on-site vendor coordination ● Deliver First Day of Business (FDOB) readiness and Day-1 hypercare support to ensure zero disruption during workspace transitions ● Process and resolve individual MAC requests and trouble tickets through the local ticketing system, meeting established response times and quality standards ● Coordinate physical workstation preparation and partner with operational teams to ensure accurate desk setups and configuration ● Monitor weekly MAC operational metrics, track move volume trends, and report on third-party vendor performance against agreed service level agreements (SLAs) ● Oversee packing communications, digital form verification, and documentation to maintain accurate records of all MAC activities ● Conduct post-move quality checks and gather feedback to drive continuous improvement in service delivery Required Qualifications: ● Minimum 5 years of experience in space planning, occupancy planning, workplace strategy, or corporate real estate management ● Bachelor's Degree in Architecture, Interior Design, Real Estate, or related field ● Advanced proficiency in Microsoft Excel including pivot tables, complex formulas, and data analysis techniques ● Strong presentation and communication skills with expertise in PowerPoint for developing strategy decks and client-facing materials ● Experience working with IWMS tools or similar data management platforms for space and occupancy tracking ● Demonstrated organizational skills with proven ability to balance competing priorities and manage multiple projects simultaneously ● Exceptional attention to detail when maintaining documents, managing data, and ensuring reporting accuracy ● Proven track record coordinating on-site relocations, physical office setups, and MAC logistics workflows ● Fluency in Japanese and business-level English (written and spoken), with the ability to draft clear instructions, communicate with diverse stakeholders, and manage expectations in both languages ● Physical capability to perform hands-on workstation adjustments, handle furniture reconfigurations, and lift/move equipment as required ● Excellent organizational and time management abilities with demonstrated experience balancing scheduled projects and unscheduled daily tasks Preferred Qualifications: ● Strategic-level occupancy planning experience with demonstrated impact on portfolio optimization and organizational space efficiency across multiple sites ● Experience with office interior renovations, construction coordination, or partnering with project delivery teams on large-scale relocations ● Working knowledge of AutoCAD and Computer-Aided Facility Management (CAFM) systems ● Proficiency with GSuite applications including Docs, Sheets, and Slides ● Demonstrated financial acumen including budget management, cost-benefit analysis, and understanding of real estate financial metrics ● Hands-on experience with move management applications such as PeopleMover or similar space management software ● Basic familiarity with workplace IT hardware, desktop cabling, and standard monitor mounting systems ● Experience compiling operational metrics, analyzing churn volumes, and tracking vendor SLA compliance through reporting tools [Place of Work] Location: Within Tokyo’s 23 wards [Working Hours and Days Off] Working hours are based on the client’s timetable Generally based on working from the office Days off: Two days off per week (Saturday and Sunday), public holidays, and the year-end and New Year period 【Salary】 Overtime pay: Available. A fixed overtime allowance is included in the basic annual salary (equivalent to 30 hours per month) *For non-managerial positions Bonuses: Available (performance-related bonuses) Probationary period: Yes 【Number of Vacancies】 1 【Selection Process】 1. Application screening 2. Interviews (several rounds planned) 3. Final interview Location: On-site –Tokyo, Japan If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site page