IT Cybersecurity Specialist (Applications Software/SYSADMIN)

Summary This vacancy is for a GS-2210-11/12/13, IT Cybersecurity Specialist (Applications Software/SYSADMIN) located in the Department of Homeland Security, U.S. Coast Guard, Coast Guard National Response Center (CG-NRC) in Washington, District of Columbia. Duties You will serve as a IT Cybersecurity Specialist (Applications Software/SYSADMIN) and be responsible for supporting the NRC's mission through system and database administration, cybersecurity operations, and application/software development, including Appian low-code/no-code platforms. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Performing requirements analysis with NRC users, Watch Standers, stakeholders, contractors, vendors, and technical personnel to define business and technical requirements for new or significantly enhanced Appian applications, workflows, records, forms, reports, process models, interfaces, and related platform components. Integrating Appian applications with existing NRC databases, reporting functions, data flows, system interfaces, and other approved tools to support incident reporting, stakeholder notification, business process automation, and mission support functions. Developing, implementing, maintaining, and evaluating cybersecurity procedures, technical controls, local implementation guidance, and operational practices to support the confidentiality, integrity, availability, reliability, and resilience of NRC information systems and data. Conducting in-depth analyses of unfamiliar or complex IT conditions, problems, or issues involving cross-platform integration, data integrity, application performance, cybersecurity controls, reporting requirements, user access, and operational continuity. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information Qualifications Basic Requirements: To qualify at the GS-11 grade level, your resume and assessment scores must demonstrate information technology skills necessary to perform the duties of this position at the GS-11 level and at least one (1) full year of specialized experience. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. Specialized experience for the GS-11 may include the following: IT Concepts

• Experience in applying, a wide range of modern information technology concepts, principles, methods, standards, and practices in assigned IT domains sufficient to plan and carry out difficult and complex assignments. IT Infrastructure
• Experience with information technology infrastructure, including assigned applications, databases, operating environments, system interfaces, Appian platform components, and related technical resources sufficient to analyze system behavior, identify problems, evaluate alternatives, and recommend or implement corrective actions. System Performance
• Experience monitoring methods, tools, and techniques sufficient to review system performance information, logs, alerts, user reports, and operational data; identify performance, availability, or reliability issues; and recommend actions to improve system operations and service delivery. Applicants may qualify at the GS-11 grade level by meeting or exceeding the minimum proficiency level established for each of the required competencies for this grade level in addition to the specialized experience requirements. Required Competencies and Minimum Proficiency Level: Attention to Detail
• 3 Customer Service
• 3 Interpersonal Skills
• 3 Problem Solving
• 3 Team Work
• 3 Technical Competence
• 3 To qualify at the GS-12 grade level, your resume and assessment scores must demonstrate information technology skills necessary to perform the duties of this position at the GS-12 level and at least one (1) full year of specialized experience. Specialized experience for the GS-12 may include the following: Software Development
• Knowledge of systems and software development life cycle principles, requirements analysis methods, testing and evaluation practices, and technical documentation methods sufficient to participate in the design, development, modification, testing, implementation, maintenance, and support of NRC applications, workflows, reports, scripts, interfaces, and system enhancements. Database Concepts
• Knowledge of database concepts, data integrity practices, file management, backup and recovery principles, data retention considerations, and database administration methods sufficient to support the availability, reliability, accessibility, and accuracy of data across assigned systems. Product Knowledge
• Knowledge of commercially available products, vendor documentation, Appian documentation, system manuals, technical advisories, and other reference materials sufficient to evaluate assigned technical issues, recommend appropriate use of products or services, and support maintenance or enhancement of agency systems. Applicants may qualify at the GS-12 grade level by meeting or exceeding the minimum proficiency level established for each of the required competencies for this grade level in addition to the specialized experience requirements. Required Competencies and Minimum Proficiency Level: Attention to Detail
• 4 Customer Service
• 4 Decision Making
• 3 Information Management
• 4 Interpersonal Skills
• 4 Oral Communication
• 3 Problem Solving
• 3 Team Work
• 4 Technical Competence
• 3 To qualify at the GS-13 grade level, your resume and assessment scores must demonstrate information technology skills necessary to perform the duties of this position at the GS-13 level and at least one (1) full year of specialized experience. Specialized experience may include the following: IT Development
• Experience in applying, advanced information technology principles, concepts, methods, standards, and practices sufficient to design, develop, test, implement, administer, secure, integrate, maintain, evaluate, and improve applications, databases, Appian workflows, system interfaces, cybersecurity controls, and supporting IT infrastructure. Database Administration
• Experience in multiple IT domains, including application development, low-code/no-code platform development, systems administration, database administration, cybersecurity, systems integration, configuration management, disaster recovery, and technical customer support. Cybersecurity
• Expert knowledge of cybersecurity and information security principles, methods, tools, controls, and operations, including applicable federal, DHS, Coast Guard, Department of Defense, DISA, NIST, and NRC requirements, sufficient to assess risk, identify vulnerabilities, implement controls, remediate defici