Consultant, Project Implementation, Human Resources Shared Services (HRSS)

Employment Type: Full time Shift: Description: Functional Role (not inclusive of titles or advancement career progression) The Consultant, Project Implementation – HRSS plays a key role in planning, coordinating, and delivering projects within the Human Resources Shared Services (HRSS) department. These projects may include system enhancements, process improvements, or department-wide training and communication initiatives. This role blends project management, stakeholder coordination, internal communications, training integration, and change enablement. [SL1.1][AR1.2][SL1.3]Cross-Functional Coordination

• Collaborate with system administrators and IT partners to ensure technical readiness aligns with HRSS project timelines.
• Partner with training leads and content developers to align deliverables (e.g., guides, eLearning, workshops) with project phases.
• Liaise with department leaders and SMEs to ensure user-specific training and communication needs are addressed. Internal Communications & Alignment[SL2.1][AR2.2]
• Develop and execute internal communication strategies tailored to HRSS initiatives.
• Serve as the primary communications liaison for HRSS, ensuring that internal messaging supports departmental priorities and user needs.
• Ensure HRSS communications are aligned with central communication efforts and support broader HR functional goals. Training & Change Management Integration
• Manage the training rollout plan to ensure timely delivery across HRSS and related teams.
• Support change management efforts by driving awareness, engagement, and readiness.
• Ensure training and communication strategies reflect change management's best practices. Execution & Monitoring
• Coordinate user acceptance testing (UAT) and incorporate feedback into training and communication plans. Post-Implementation Support
• Oversee project closure activities, including final documentation and publishing of training and communication resources.
• Conduct retrospectives and gather lessons learned for continuous improvement.
• Measure success through training completion rates, user adoption metrics, and communication effectiveness. Minimum Qualifications
• Bachelor’s degree in Communications, Organizational Development, Project Management, or a related field or equivalent combination of education and experience
• 3–5 years of experience in project coordination, internal communications, training delivery, or change management.
• Experience collaborating with Marketing or Communications teams to ensure brand alignment.
• Familiarity with HR systems (e.g., Workday, ServiceNow) and training platforms.
• Proficiency with project management tools (e.g., Smartsheet, Asana, MS Project). Additional Qualifications (nice to have)
• Change management certification (e.g., Prosci, ACMP) is a plus.
• Experience in healthcare or HR shared services environments. Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Consultation Service: Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives. Proactively consults & engages operationally on development & implementation of programs & strategies. Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools. Operation Expertise: Provides leadership, direction & oversight of workstreams. Responsible for the development, implementation & management of processes, policies & procedures. Ensures processes, policies & procedures are communicated, implemented & aligned. Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions. Facilitates & develops processes & tools. Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones. Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff. Project Management: Manages & implements small to medium-scale projects, programs & initiatives. Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget & to specifications. Conducts informational training sessions with groups of various sizes & backgrounds. Data Management & Analysis: Research & compile information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts Develops & monitors data analysis & reporting systems & communication tools. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) The Consultant, Project Implementation – HRSS plays a key role in planning, coordinating, and delivering projects within the Human Resources Shared Services (HRSS) department. These projects may include system enhancements, process improvements, or department-wide training and communication initiatives. This role blends project management, stakeholder coordination, internal communications, training integration, and change enablement. Cross-Functional Coordination
• Collaborate with system administrators and IT partners to ensure technical readiness aligns with HRSS project timelines.
• Partner with training leads and content developers to align deliverables (e.g., guides, eLearning, workshops) with project phases.
• Liaise with department leaders and SMEs to ensure user-specific training and communication needs are addressed. Internal Communications & Alignment
• Develop and execute internal communication strategies tailored to HRSS initiatives.
• Serve as the primary communications liaison for HRSS, ensuring that internal messaging supports departmental priorities and user needs.
• Ensure HRSS communications are aligned with central communication efforts and support broader HR functional goals. Training & Change Management Integration
• Manage the training rollout plan to ensure timely delivery across HRSS and related teams.
• Support change management efforts by driving awareness, engagement, and readiness.
• Ensure training and communication strategies reflect change management's best practices. Execution & Monitoring
• Coordinate user acceptance testing (UAT) and incorporate feedback into training and communication plans. Post-Implementation Support
• Oversee project closure activities, including final documentation and publishing of training and communication resources.
• Conduct retrospectives and gather lessons learned for continuous improvement.
• Measure success through training completion rates, user adoption metrics, and communication effectiveness. Minimum Qualifications
• Bachelor’s degree in Communications, Organizational Development, Project Management, or a related field or equivalent combination of education and experience
• 3–5 years of experience in project coordination, internal communications, training delivery, or change management.
• Experience collaborating with Marketing or Communications teams to ensure brand alignment.
• Familiarity with HR sy