Patient Financial Services Coordinator

Description Join the Future of Diagnostic Innovation at MicroGenDX Are you passionate about transforming healthcare through cutting-edge science? At MicroGenDX Laboratory, we’re redefining infection diagnostics with advanced molecular technologies like Polymerase Chain Reaction (PCR) and Next Generation DNA Sequencing (NGS) empowering physicians to detect all bacteria and fungi in a sample, not just what grows in a petri dish. Our mission is simple yet powerful: equip doctors with the tools they need to deliver the best outcomes for their patients. With over 100+ peer-reviewed publications and countless stories from patients whose lives have been improved—or even saved—by our technology, we’re proud to be at the forefront of caring innovation. Trusted by leading hospitals, health systems, and specialists across the country, MicroGenDX reduces diagnostic uncertainty, supports targeted treatment, and improves patient outcomes. From wound care, urology, orthopedics, ENT, and women’s health, we are redefining the future of infectious disease diagnostics. We’re looking for driven, curious, and compassionate professionals who share our commitment to excellence in patient care and scientific advancement. If you're ready to make a real impact in healthcare, we invite you to bring your talent to MicroGenDX. Innovate with purpose. Grow with us. Change lives. Apply today and be part of something extraordinary. The Patient Financial Services Coordinator is responsible for providing inbound patient support and managing outbound patient account receivables. This position serves as a liaison between patients, insurance carriers, healthcare providers, and internal departments to resolve billing inquiries, process payments, research account discrepancies, and support reimbursement activities. The coordinator assists with patient financial counseling, collections, insurance-related questions, and account resolution while ensuring excellent customer service and compliance with company policies and HIPAA regulations. Cross training in additional Revenue Cycle functions, including billing and payment posting, is required. Duties/Responsibilities:

• Answer patient and client inquiries regarding laboratory testing charges, billing, insurance processing, account balances, and payment options.
• Process patient payments and establish payment arrangements in accordance with company policies.
• Contact patients regarding outstanding balances and perform collection follow-up activities.
• Review patient accounts to identify and resolve billing discrepancies, claim issues, and account concerns.
• Document all billing, collection, and account resolution activities accurately within company systems.
• Research and resolve patient, provider, facility, and payer inquiries utilizing multiple systems and web-based tools.
• Assist with insurance verification, eligibility review, and benefit-related inquiries.
• Coordinate with internal departments to obtain information necessary for account resolution and reimbursement.
• Support denial resolution and follow-up activities as assigned.
• Meet productivity, quality, and customer service standards established by the department.
• Answer incoming calls and make outbound calls in a professional and timely manner.
• Participate in process improvement initiatives and departmental projects as assigned.
• Cross train and provide support in other Revenue Cycle functions, including medical billing, claim follow-up, payment posting, account reconciliation, and related operational activities.
• Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account.
• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Requirements Required Skills/Abilities:
• Understanding of revenue cycle management principles.
• Knowledge of CPT, ICD-10, HCPCS, insurance eligibility, and reimbursement practices.
• Strong customer service and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• High attention to detail and organizational skills.
• Proficiency with EMR, billing software, LIS systems, and Microsoft Office, Education and Experience:
• At least one year of experience of revenue cycle, patient financial services, laboratory billing, medical billing, or collections experience.
• Experience working with Medicare, Medicaid, and commercial insurance carriers.
• Associate’s degree in Healthcare Administration, Business Administration, Finance, or related field preferred. Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.