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[Internal Hiring]: AVP - Account Management / Client Partner

Vinove · Noida, India

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Job Title: Head – Customer Success / Account Management / Client Partner Experience: 12–18 Years Location: Noida (Sec.129) Role Overview We are looking for a seasoned leader to head our Customer Success function for Digital Transformation Services . This role is aligned with a Client Partner / Account Director profile in leading services organizations, with end-to-end ownership of:

  • Client relationships
  • Account growth (farming)
  • Delivery alignment
  • Account profitability The candidate will drive long-term strategic partnerships, high retention, and expansion of enterprise accounts , ensuring successful delivery of digital transformation programs. Key Responsibilities 1. Account Leadership & Growth
  • Own and grow a portfolio of strategic / enterprise accounts
  • Drive account expansion through new initiatives in digital transformation
  • Develop and execute account growth strategies and roadmaps
  • Identify opportunities across technology transformation, modernization, and innovation initiatives 2. Client Relationship Management
  • Build strong relationships with CXOs, Business Heads, and Technology Leaders
  • Act as a trusted advisor on digital transformation journeys
  • Lead QBRs, MBRs, and executive governance forums
  • Ensure high client engagement and satisfaction 3. Delivery Oversight & Execution Alignment
  • Collaborate with Delivery / Engineering teams to ensure:
  • High-quality execution
  • SLA adherence
  • Timely delivery of transformation programs
  • Ensure smooth transition from sales to delivery
  • Act as escalation point for critical client issues 4. Customer Success & Retention
  • Drive client retention and long-term engagement
  • Track account health metrics such as:
  • Engagement
  • Delivery performance
  • Client satisfaction
  • Proactively identify risks and implement mitigation strategies 5. Revenue & Commercial Ownership
  • Own revenue targets from existing accounts
  • Drive renewals, contract expansions, and margin improvement
  • Lead commercial discussions, proposals, and negotiations 6. Team Leadership & Capability Building
  • Build and lead a team of Customer Success Managers / Account Managers
  • Define KPIs, goals, and performance frameworks
  • Mentor team on client engagement, strategic selling, and delivery alignment 7. Governance & Reporting
  • Establish governance frameworks for account performance and delivery reviews
  • Track key metrics:
  • Revenue growth
  • Account profitability
  • Retention & churn
  • Present regular updates to leadership 8. Cross-Functional Collaboration
  • Work closely with:
  • Sales teams for account expansion
  • Delivery teams for execution excellence
  • Leadership teams for strategic alignment
  • Ensure seamless end-to-end customer lifecycle management Must-Have Skills & Experience Domain Expertise
  • Strong experience in Digital Transformation / IT Services / Consulting organizations
  • Proven track record of managing and growing enterprise accounts
  • Experience in delivering large-scale digital transformation programs
  • Strong understanding of:
  • Technology consulting
  • Modernization initiatives
  • Enterprise delivery models Role Background
  • Experience in roles such as:
  • Account Director
  • Client Partner
  • Engagement Manager
  • Customer Success Leader (Services) Leadership & Business Skills
  • Strong stakeholder management (CXO-level)
  • Excellent commercial acumen and negotiation skills
  • Proven team leadership and scaling experience
  • Strategic thinking with strong execution focus Good-to-Have
  • Experience with global clients (US / Europe markets)
  • Exposure to cloud, data, AI, or platform-led transformation initiatives
  • Experience managing multi-million-dollar accounts KPIs / Success Metrics
  • Client Retention Rate
  • Revenue Growth from Existing Accounts
  • Expansion Revenue (Upsell / Cross-sell)
  • Customer Satisfaction (CSAT / NPS)
  • Churn Rate
  • Account Health Score
  • Renewal Rate
  • Pipeline from Existing Accounts