Security Assistant

Summary The primary purpose of this Security Assistant position is to work in the National Transportation Vetting Call Center handling both Secure Flight Resolution Calls, regarding passengers who are a possible match to the US Government terrorist watchlist, and Identity Verification Calls, which directly supports the airport's Travel Document Checker (TDC) at airports nationwide for individuals with insufficient or no proper identification. Duties This Security Assistant position is located National Transportation Vetting Center (NTVC), Vetting Operations, Vetting Analysis Division (VAD), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Adheres to security procedures and protocols while determining passenger vetting status, conducting watchlist checks, and verifying passenger identity. Resolves customer service and security inquiries per established procedures or escalates to Supervisor when necessary. Able to preview information, conduct research, and provide solutions in a time-constrained environment. Utilizes government and commercial databases to verify the vetting status of traveling passengers and gate pass holders, conducting watchlist checks, and establishing identity of passengers who do not present acceptable identification. Creating daily reports and log entries in call tracking database to indicate the nature of the call, specific research results, and the disposition of the call. Supports program analysis functions and processes, i.e., applies analytical techniques to perform a combination of routine and multiple and varying assignments assisting managers and other employees in day-to-day operations. Builds and maintains collaborative relationships with both internal and external stakeholders to support special initiatives, business processes, and procedures related to passenger resolution, watchlist or database checks, and identity verification. Qualifications To qualify for the SV-F Pay Band (equivalent to GS-9), you must have one year of specialized experience at the SV-E or GS-7/8 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as: Interpreting, analyzing, applying policies and procedures to draw conclusions concerning the vetting of individuals and effective approaches to call handling; Resolving customer service inquiries and briefing supervisors; Tracking applications (such as driver's license applications, passport applications) and preparing statistical reports; and Utilizing computer software applications such as Microsoft Word, Excel, and Power Point, to prepare presentations, track information, and generate reports. Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.